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  1. #1
    Member
    Join Date
    Jul 2011
    Posts
    46

    Default URGENT: suddenly HUD is not shown at table on POKERSTARS

    hi, all of a sudden my hud isnīt shown anymore on the pokerstars tables.
    itīs just "waiting for hands" but nothing happens.
    it works on all other sites as usual.
    hm2 shows me the tables in "active sessoin" as usual.

    how can i fix the problem?

    thx in advance,

    from02hero

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,533

    Default

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

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