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  1. #1
    Junior Member
    Join Date
    Feb 2018
    Posts
    1

    Default HM2 Final Hands of Tournament not Appearing

    Hi there,

    Searched the forum but couldnt find anything exactly on this issue.

    Ive encountered this issue a few times. When I get to the last 10-20 hands of the tournament, the hands no longer appear in the reports section of HEM2, or anywhere else that I can see.

    I have deleted and reuploaded the entire pokerstars tournament hand history a few times, and the exact same thing occurs. Almost all the hands appear in my reports, except for the final 2 dozen or so.

    Anyone know if this has to do with the blinds being too big, it seems like for some of them that wouldnt explain it. Im happy to send the hands to support.

    Thanks very much for the help.

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,673

    Default

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
    Regards udbrky (Chris)

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