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  1. #1
    Senior Member
    Join Date
    Mar 2010
    Posts
    102

    Default HM2 HUD loading in Session mode even though not set that way

    Ever since the latest update (2.0.0.8454), whenever the HUD starts up it goes into session stats mode. If I double click the table stats panel it goes back to regular mode but will often revert back to session mode at times if I refresh the active session report, stop and restart the hud, or sometimes if I just alt-tab to the HM2 window.

    Anyone else experiencing this? I checked my HUD settings and "Use session stats" is not enabled and when I go into the HUD settings at the table it doesn't think it's in session stats mode.

    I'm also having some other strange behavior in my HUD where if a new player sits their stats don't populate. The HUD is just blank until I restart.

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,536

    Default

    Please see our email.
    Regards udbrky (Chris)

  3. #3
    Member
    Join Date
    Nov 2008
    Posts
    72

    Default

    I have the exact same problem.

    Can you send the email to me please?
    Thanks!

  4. #4
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,536

    Default

    Quote Originally Posted by shaymalus View Post
    I have the exact same problem.

    Can you send the email to me please?
    Thanks!
    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

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