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  1. #1
    Tech Support Manager morny's Avatar
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    Default Ipoker Update - Hand History Issues

    Hello,

    We are aware of the reported issues on Ipoker for Fast Poker where some hands are not importing. Its not fully clear what hands they do write but at first glance it looks like hands you go to showdown with or Voluntarily put money in the pot with. In any case not all hands are been written to the hard drive like they were with previous versions.

    To explain how it works, poker sites write the hand histories to the hard drive, we import them and get the information for them. If the hands are not been written its impossible for us to import the hands or get data about the hands. This is completely outside our control.

    We do not have any information at the moment to suggest if this is a bug or by design but we are trying to get clarification from Ipoker. We have as much interest in resolving this as soon as possible. As soon as we get more information from Ipoker or if an Ipoker official confirms if its a bug or by design we will let you guys know in this thread.

    There is no complete fix for this but you can view this FAQ on how to manually force ipoker to save the missing hand histories via their lobby. This will recover the missing hands but you will have to continue to do it manually, again the problem is on Ipoker's end, we cannot do anything unless they write the hand histories and we cannot force the hand histories to appear. You will need to contact their support for a resolution to that issue but i am pretty sure they are aware of it already so its really about waiting for confirmation from an official source.

    If you email their support they are likely to say that this is a 3rd party issue and they do not support it. Technically that is correct if you do not use a 3rd party tool for tracking then this is not likely to be an issue for you, but they used to save all hand histories automatically so while it is not a bug as such it is preventing any 3rd party tool from using the hand histories to track and show a hud and this is either a bug or a design choice on their part. We have made no changes on our end and if they revert this change it will continue to work without us needing to make an update.

    We will keep you updated once we hear from an official source.
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  2. #2
    Tech Support Manager morny's Avatar
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    Default

    Just an update to confirm that Ipoker have acknowledged this was a bug and are planning to roll out a fix. We already have several reports that skins already have the update so if its not fixed already you can expect it to be soon.
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

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