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  1. #1
    Junior Member
    Join Date
    Apr 2013
    Posts
    9

    Default HUD for Pokerstars client doesn't work anymore

    Hi,

    HEM2 was still running from my session yesterday whare everything was fine, but today the HUD dosn't seem to work anymore.

    What happens is the HUD get displayed over the tables, announcing "waiting for hands ..." as usual, but then nothing more happens and the stats panels never get displayed, even after waitng for many hands to occur.
    The general panel is displayed, though with the name of the HUDand some stats displayed on it like table VPIP & PFR but no panel for each players.

    Not sure if it is related to the pokerstars client update.

    I made sure to download the latest update (I guess it's the beta), but still no HUD display.

  2. #2
    Junior Member
    Join Date
    Nov 2013
    Posts
    12

    Default

    Same thing over here. No HUD after last update. I am getting all the hands under Active Sessions.
    But on the tables just "waiting for hands"

  3. #3
    Member
    Join Date
    Jan 2009
    Posts
    77

    Default

    Quote Originally Posted by ShadowFox View Post
    Same thing over here. No HUD after last update. I am getting all the hands under Active Sessions.
    But on the tables just "waiting for hands"
    second that

  4. #4
    Junior Member
    Join Date
    Jul 2013
    Posts
    5

    Default

    My hud is not working on zoom tables after the update, the regular tables seem to be ok.

  5. #5
    Junior Member
    Join Date
    Apr 2013
    Posts
    9

    Default

    I confirm zoom tables don't work anymore, but tournament HUDS still working as expected

  6. #6
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    -1 Make sure your're using the PokerStars6 client. (not PokerStars7 beta)
    PokerStars lobby--> help--> About PokerStars...

    -2 For regular tables: check your handhistory settings again. Check in the PokerStars client if the hands are still being saved... to which folder? and if that folder exists as an auto import folder. If the hands import just fine, but you get no HUD, use the TableFinder: http://hm2faq.holdemmanager.com/ques...esNotAppear%3F

    -3 For Zoom, read: http://hm2faq.holdemmanager.com/ques...tarsZoomTables
    (most important thing is to have PokerStars run as administrator)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  7. #7
    Junior Member
    Join Date
    Jan 2014
    Posts
    19

    Default HM2 HUD suddenly doesnt work anymore with ZOOM

    hi,

    I am playing for a long time ZOOM now and my HUD always worked untill now.

    What's the problem i am doing the sam as ussual but nothing seems to work.

    I can get a HUD on normal tables, but not on zoom..

    but my hands do come in the active session in HM2, but it doesnt display a HUD
    Last edited by Chasing_paper; 07-22-2014 at 05:49 PM.

  8. #8
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  9. #9
    Member
    Join Date
    Jan 2009
    Posts
    77

    Default

    Quote Originally Posted by Patvs View Post
    -1 Make sure your're using the PokerStars6 client. (not PokerStars7 beta)
    PokerStars lobby--> help--> About PokerStars...

    -2 For regular tables: check your handhistory settings again. Check in the PokerStars client if the hands are still being saved... to which folder? and if that folder exists as an auto import folder. If the hands import just fine, but you get no HUD, use the TableFinder: http://hm2faq.holdemmanager.com/ques...esNotAppear%3F

    -3 For Zoom, read: http://hm2faq.holdemmanager.com/ques...tarsZoomTables
    (most important thing is to have PokerStars run as administrator)
    doesnt help for zoom, i really think something changed during the starsupdate I had yesterdayevening. Hands are still importing but the hud doesnt show up, keeps on waiting for hands. I don't know if everyone has this problem, maybe it's because I play on pokerstarsBE client? (seperate client because of license issues in Belgium)
    Last edited by laurensds; 07-22-2014 at 08:26 PM.

  10. #10
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    27,933

    Default

    For anyone with the problem make sure you are using psv6 as pat suggested and tell us which ps.xx skin you are using. None of our testers have reported updates to their clients yet. Stars usually updates the smaller skins on Monday then the larger ones on Wed so we should get more reports and be able to test it tomorrow.

    Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables

    If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool

    Please reproduce the problem and attach:
    - a screen shot of the table/desktop
    - a hand history for the table
    - a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
    - Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.

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