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  1. #1
    Member
    Join Date
    Aug 2009
    Posts
    94

    Default hands not loading

    the reports section on my HEM is not working. it only shows something like 90 hands while i have over 400 k logged.when i do a player search and type in my name it shows i have the correct amount of hands, but for some reason they are not showing up in the reports tab. fwiw my graph has all my hands in it though. how do i fix this>

  2. #2
    Former HM Support DogNamedBluff's Avatar
    Join Date
    May 2011
    Posts
    5,598

  3. #3
    Member
    Join Date
    Aug 2009
    Posts
    94

    Default

    do i ahve to buy hem 2 to see my old reports???

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Are you using HM1 now or HM2?
    For both, clear filters (even though it appears no filters are selected), and set the date filter to all hands.
    set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) with regional settings English (United States)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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