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  1. #1
    Junior Member
    Join Date
    Jan 2012
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    4

    Default HUD stats start from Zero for some opponents

    Hi,

    HUD stats start from Zero for some opponents, but I have tons of hands for those players.

    Could you help me?

    Thanks

  2. #2
    Former HM Support DogNamedBluff's Avatar
    Join Date
    May 2011
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    5,598

    Default

    Please make sure your HUD Options > HUD Filters are set correctly. If the hands are more than 12 months old they will not show with the default setting.

  3. #3
    Junior Member
    Join Date
    Jan 2012
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    4

    Default

    All hands have been played in the last month.
    My problem affects only some opponents. I have checked all my hud filters and they are ok.

    Could you help me?

  4. #4
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,940

    Default

    Please send a screenshot of the table when this happens, along with your log file and a screenshot of the reports showing the hands by the player with a link to this thread to hm2support@holdemmanager.com


    Where is:
    My log file
    7/Vista: C:\Users\{username}\AppData\Roaming\HoldemManager\
    Showing hidden files and sytem files and folders: How to show hidden files in Windows 7
    XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
    Showing hidden files and sytem files and folders: Microsoft Corporation

  5. #5
    Junior Member
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    Jan 2012
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    2

    Default

    Have you found a solution to that problem?, I have the same problem.

  6. #6
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
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    33,523

    Default

    Does this happen on PokerStars for you, and the opponents -where you see no stats- have a * (star) in their playername?
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  7. #7
    Junior Member
    Join Date
    Jan 2012
    Posts
    2

    Default

    This happens on 888 poker, when i start a session there is a star beside their nickname. After manager has downloaded about 50 hands they gets for examble eagle status. Each time i restart manager stats starts from zero and there is a star. Notecaddy is showing normally all hands reports. This is happening about ten opponents.

  8. #8
    Former HM Support DogNamedBluff's Avatar
    Join Date
    May 2011
    Posts
    5,598

    Default

    Is there a star (*) or any other non-alphabet or non-number symbols in the player's name in the poker client (not the HUD) for which this issue occurs? Thank you for your help.

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