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  1. #1
    Junior Member
    Join Date
    Jun 2017

    Default hm2 - hud disappeared after last pokerstars update

    Hello to all
    a few days ago, the application of pokerstars was updated automatically.
    since then the hud no longer works for me.
    in the settings of hm2 in site setup, instead of the green check, a yellow triangle with the exclamation mark comes out.
    if I open the active session at the bottom right of the open table detected, I see the cash tables but not the data that remains at zero.
    Has anyone happened to the same problem?
    I read a few posts about it, but before editing I preferred to ask the community
    thank you

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008


    Make sure Stars lobby is in English. Please make sure that Stars is in English. This is in the Stars' Settings - Global - Language -> Play In -> English.

    Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see the following FAQ on how to setup your configuration for Pokerstars Hold'Em Manager 2 FAQs - Poker Software :: Poker Stars Setup and this FAQ to check and make sure you have your Auto import folders setup correctly Hold'Em Manager 2 FAQs - Poker Software :: Site Setup

    Please also note that Play money tables are not supported.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

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