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  1. #1
    Junior Member
    Join Date
    Oct 2009

    Default preloading hands. HEM freezes.


    i found here in the Bug Reports more threads with this problem. Just wondering if there is a solution yet.

    while starting HEM, during the preloading hands fase the program freezes.
    i have to close it with taskmanager.

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008


    This could be caused by cultural conflicts in the software. You will just need to reset the culture info.

    1) Please open Windows control panel.
    2) Open Region-Language
    3) Change your region to English (United States)
    4) Change your location to United States

    Afterwards, you can set it back to your standard setting.

    You have a large number of old (unsupported/stuck) hand history files in your auto import folders. See this FAQ to resolve those issues - Hold'Em Manager 2 FAQs - Poker Software :: Play Money Hands

    Please close HM2. Follow this FAQ guide to run maintenance on the database through PGAdminIII:

    Hold'Em Manager 2 FAQs - Poker Software :: Vacuum Analyze Database

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using
    Regards udbrky (Chris)

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