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  1. #1
    Member
    Join Date
    Jul 2009
    Posts
    40

    Default PS.FR/.ES New shared liquidation - NO HUD Zoom tables

    Hello,

    The hud does not work on zoom tables on the new French/Spain shared liquidation site

    Iam running HEM2 2.0.0.8486

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,778

    Default

    Restart HM2.

    IMPORTANT Zoom Installation Instructions:

    Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you start PokerStars again.

    On the first run, you must start the Hold'em Manager 2 HUD BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the HUD and then open PokerStars before Zoom HUD will function properly. If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars, rename the associated C:\Users\UserName\AppData\Local\PokerStars.xx folders. and re-download and install PokerStars as the PokerStars installation is more than likely corrupted and a PokerStars reinstall should resolve the issue.

    Please check all of the steps on this FAQ - Hold'Em Manager 2 FAQs - Poker Software :: How to setup Holdem Manager to run with Poker Stars Zoom Tables

    If you continue to have problems please tell us which ps.xx skin you play on, what the client/server version numbers are, and send the requested files/screenshots as instructed at the end of the Zoom setup FAQ in the link above.
    Regards udbrky (Chris)

  3. #3
    Member
    Join Date
    Mar 2009
    Posts
    90

    Default

    I have same issue with pokerstars.es. I have version 8486. Hud works fine on regular tables but not on Zoom. I made all the steps you suggested but hud doesn't work on zoom tables.

    Client version: PokerStars 7 (Build: 20743)
    Server Version: 1087J

    I sent logs, screenshots and handhistory to support. My ticket is #322338

  4. #4
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,778

    Default

    Please respond to our ticket. There's no need to have a forum post as well.
    Regards udbrky (Chris)

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