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  1. #1
    Junior Member
    Join Date
    Jan 2013

    Default Partypoker missing some hands

    i got a problem my HEM is not importing all hands
    sometimes the HUD doesnt even load on sometables

    and i am sure not all hands are imported because i have different balance in cashier and some hands after they are finished i cannot see the in HEM

    they are hands from tables on which HUD is not working

    i also tried hand importing and import the folder where the hands are saved but still didnt import them

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008


    Please update to this version

    What is the game type? Please always provide this information.

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
    Regards udbrky (Chris)

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