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  1. #1
    Junior Member
    Join Date
    Jun 2012

    Default Freeze on startup (before preloading hands) and graphic problems

    Suddenly noticed some graphic elements looks other than before, a bit darker maybe, buttons and icons, even board cards in reports handhistory. replayer also changed it view.

    Additionaly program freezing hard on starting up, before preloading hands, since then work fine.
    tried clean database, reinstall hm/postgres, video driver update, checked sdd for an error, disabled antivirus, changed regional settings...
    log attached
    Attached Files Attached Files

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008


    Please try a clean install of HM2. This will preserve your database and backup your HUD and settings.

    1) Export any custom HUD configs.
    2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK

    Step 1 – Restore Default Settings:
    First try restoring your default settings, often some settings files can become corrupt and cause these issues:
    Hold'Em Manager 2 FAQs - Poker Software :: Create a Backup and restore default settings

    Step 2 – Uninstall and reinstall HM2 with Revo uninstaller:
    Other times critical system files may not have been installed on previous updates and it can also cause these types of errors or in some cases antiviruses may have removed files that it mistook for unsafe. Doing a revo uninstall also removes old registry file information which might have become corrupt. You can download the free version here: and there is a useful tutorial how to use it here:

    Uninstall Holdem Manager 2 via Revo unistaller and then reinstall this version:

    Please add this file to your firewall and antivirus exceptions and run it as Administrator.

    Step 3 – Follow the steps in this FAQ:
    Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

    Step 4: If the default settings work, please use the FAQ in step 1 to restore your settings and test them. If the problems then return you will need to reset your settings to default again and use those going forward.

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy public link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Jun 2012


    already done clean install following this instruction, nothing changed.

  4. #4
    HM2! udbrky's Avatar
    Join Date
    Jul 2008


    Did you create the ticket and send logs as we said?
    Regards udbrky (Chris)

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