Results wrong: winning hand is shs a loss
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  1. #1
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    Default Results wrong: winning hand is shs a loss

    Hi

    In the result table, the 2 hands abre shown as a loss, however they are wins:

    Results:
    https://gyazo.com/0ba2d568b653b2488a744aa2e2dddfca

    Hands:
    https://gyazo.com/1d1eda424f711e37c70eae76c241126b

    https://gyazo.com/bb4df8956e4fa4458d6680b830206e07

  2. #2
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    It seems that it concerns ipoker.fr.

    I've a lot of calls from fellows of PokerStrategy.fr which have that problem.

  3. #3
    You're out! udbrky's Avatar
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    Please try to vacuum/analyze and reindex your database - Hold'Em Manager 2 FAQs - Poker Software :: Database Manager (Ribbon)

    If you continue to have problems, try the following:

    Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - Hold'Em Manager 2 FAQs - Poker Software :: How to create a new database and import previously played hands

    If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.

    Here is a FAQ explaining how to backup your database and all settings in one easy step - Hold'Em Manager 2 FAQs - Poker Software :: How does Backup and Restore Database, Settings and HUD configs work?

    If none of that helps please zip and email the problem hand histories to us using the 'Contact Support' link here - https://support.holdemmanager.com/support/product/1

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
    Regards udbrky (Chris)

  4. #4
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    Hi udbrky

    I've complains from more than 5 french users with that problem. I don't think they all have a database problem....

  5. #5
    You're out! udbrky's Avatar
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    Please see the last part:

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
    Regards udbrky (Chris)

  6. #6
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    Quote Originally Posted by udbrky View Post
    Please see the last part:

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

    Hello,

    Sample hands attached below. GL
    Attached Files Attached Files

  7. #7
    You're out! udbrky's Avatar
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    I want to let you know that your issue has been received and will be tested in the order it was received.

    Once we have tested and documented it thoroughly we will send you our results and/or ask for any other info/files that we may need to help resolve it.
    Regards udbrky (Chris)

  8. #8
    You're out! udbrky's Avatar
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    This issue has been documented in detail and provided to the developers to resolve.

    The assigned internal issue # on this issue is HM-8844

    I have added your email address to the ticket so we can notify you once we have fixed it.
    Regards udbrky (Chris)

  9. #9
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    Same here, same room, can i have an Email also when it's fixed ?

  10. #10
    You're out! udbrky's Avatar
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    I have added you to be notified when this is resolved.
    Regards udbrky (Chris)

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