Cant start 30 day trial...

[kamix91]

Hello there - I've just downloaded and installed HM from the webpage of yours and when I click "yes" on "Do you want to start your 30 days trial" I get error message that says that my trial has expired o.O
And I've never EVER used this software ...

Here is the screenshot of the message

[kamix91]

Hello everyone

Im first time here on your website and I'd just downloaded and installed the HM2 from your webpage and when it asks me "would I like to start a free trial version" (After "yes") I get this error message



Strange thing is that I've never ever downloaded nor installed the trial version before ...

Hope you guys can help me out - thanks

[Patvs]

Update to: http://forums.holdemmanager.com/hm2-...ml#post2448931

[kamix91]

Update to: http://forums.holdemmanager.com/hm2-...ml#post2448931

I've already downloaded update and installed it and I still get the same error..



Sorry for the last image

[fozzy71]

I'm sorry to hear you're having issues with the software.

This is a random/rare problem with the trial version caused by our new proprietary licensing system we released last year. I have issued you a 30 day trial extension which you will receive via email. You should receive it via email, or you can always access your licenses by logging into your Poker Software - Hold'em Manager 2 (HM2) account.


If you have any problems activating the new trial please see this FAQ - http://hm2faq.holdemmanager.com/ques...Holdem+Manager


If you continue to have problems we need you to enable the 'Licensing' Feature Logging and send us the log file as explained in the last steps under 'Contact Support'.

[kamix91]

Its working - thanks alot and cheers!

[fozzy71]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.


Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.