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View Full Version : Vsplayer/report results incoherent



dan233
07-18-2011, 11:19 PM
hi
Winnings against a certain player are different in the "vs player" tab compared to what the lower part of the same page and the "reports" tab say:
Report tab
[IMG]http://img836.imageshack.us/img836/3817/vsplayerbb.png (http://imageshack.us/photo/my-images/836/vsplayerbb.png/)

vs player tab
[IMG]http://img269.imageshack.us/img269/7600/vspalyerbb2.png (http://imageshack.us/photo/my-images/269/vspalyerbb2.png/) Uploaded with
This is tha case when I filter for many other opponents too.

netsrak
07-19-2011, 03:53 AM
If you are playing euro and other tables the winnings column doesn't contain the correct value. You need to add $(USD) and €(EUR) to your reports.

http://faq.holdemmanager.com/questions/369/Multi+Currency


@join: i can't read your post

dan233
07-19-2011, 04:32 AM
netsrak
Thanks for the reply
I have added euros into the report stats as instructed in the faq.
This didnt change the wrong winnings.
Not sure if it helps resolve the problem but I d like to add that the hands I ve played with this screenname (in screenshot)were all played this year on eurosportbet.fr and are all in euros.
The amout lost in the "vsplayer" (-96.12)part seems accurate but it s the "606.79" in the lower part that s completely wrong.
Also, maybe more importantly, I have over 6K hands on this player and only about 1k are displayed here..
http://img854.imageshack.us/img854/3978/6khands.png (http://imageshack.us/photo/my-images/854/6khands.png/)

netsrak
07-19-2011, 08:58 AM
Please zip and mail the original handhistory files (you find them in the HM archive folder or in the handhistory folder of your poker client) together with a link to this thread and an explanation of the problem to support@holdemmanager.net. We will then try to reproduce the problem.

dan233
07-20-2011, 04:28 AM
I d like to send you hands I have on one particular player even though I have this issue again many other opponents.Otherwise the file will be too large.
So how do I export this player's hands to harddrive please?
I ve tried this:
I rightclick "export all hands to harddrive" and selected "desktop"
A message appears almost immediately saying "hands have been exported". Cant find them though. Not on desktop nor anywhere else.
Aslo I am not sure how to "select" multiple hands (1k hands)

netsrak
07-20-2011, 09:00 AM
We need the original files from the archive (default c:\hmarchive).

You need to look for some files for a player, they are arranged in folders by year\month\day.

The size should be no problem. Please add all files to a zip archive and send us the zip file.

dan233
07-20-2011, 11:05 PM
Fount the problem I had saving the hands:
Apparently the hands were saved to my main users account(moderator account).
I m using a "users" account for security reasons (viruses etc..)
hands sent