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GraAlaMat77
04-24-2009, 05:14 PM
My laptop crashed (power supply shoulders weakened and too costly to repair) so I bought a new laptop. I don't have my key code, how do I obtain this? Also, I plan on buying a desktop to play poker on once I graduate in a few weeks. I know we are only given two licenses for HEM. Is there anyway I can rest the first license since I will definitely not be using that computer anymore. I'm simply going to pull my database from the hard drive with an ide adapter. Any help will be greatly appreciated.

morny
04-24-2009, 07:02 PM
email support@holdemmanager.net for a new key and yes you cant reset a code for one of the PCs if your no longer using it

GraAlaMat77
04-28-2009, 06:52 PM
I emailed support 4 days ago..
Still havent heard anything back..

morny
04-28-2009, 07:12 PM
Ok can you check your spam folders and in the meantime ill let Roy know about this thread

GraAlaMat77
05-01-2009, 08:58 AM
Okay..
I checked my spam folders, and did not see anything.
Thanks for your help.

Rvg72
05-05-2009, 01:03 AM
If you still have not received it try emailing support@holdemmanager.net and sales@holdemmanage.net and let us know.

Roy

GraAlaMat77
05-06-2009, 06:41 AM
Okay..
Thank you, will do that in a little bit.

Rvg72
07-30-2009, 12:42 AM
Hi, we just emailed you again to let you know what your code is and that it was reset. It was actually reset a few months ago (back when you originally emailed us) but for some reason the email did not reach you

Thanks,
Roy

GraAlaMat77
07-30-2009, 12:57 AM
Thanks.

I haven't received the email yet, but I am sure it will get there. I will keep an eye on my junk box too. I allowed "@holdemmanager.net" to be on my safe recipient list. I guess if it doesn't work I can give you another email address or something. Thanks again.

GraAlaMat77
07-30-2009, 07:25 PM
Email was sent to my junkbox. It is my university email and the spam filters are really messed up, so I got it. Thanks a bunch.