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View Full Version : Hud crashes when I move tables



MellowYellow
07-16-2011, 02:41 PM
This problem seems to come and go almost at random. Today has been exceptionally bad. When I move the tables to the side using the hotkeys in Table ninja (i usually have them stacked) a lot of times when I move them to the side or move them back the HUD will crash.

Is there some way to fix this? It seems some times it will work months straight wihtout doing this and then today it's done it probably 15 times in about 30 minutes.

Patvs
07-17-2011, 01:37 AM
Playing on which site?

Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

MellowYellow
07-17-2011, 01:39 AM
Poker stars, win7. the win 7 firewall. No antivirus.

Patvs
07-17-2011, 01:58 AM
Also turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

Make sure Windows 7 is updated to Service Pack 1, run a manual update and install ALL updates.

MellowYellow
07-17-2011, 01:19 PM
ok i took care of that, all of it was already done actually except i wasnt using the a release.

It still crashed almost right away when i moved my tables back and forth, sometimes it seems like it might have something to do with where their hud is for particualr players because it will soemtiems just show the detailed popup of someone on its own when i move the table. It wouldnt even be that bad if it would just auto relaunch when it crashed because is tough to relaunch it when u are multitabling.

Have u not heard of this problem before? I was hoping it was common with an easy fix

Patvs
07-17-2011, 07:38 PM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.