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redrumdafaGz
07-14-2011, 04:55 PM
Hi so I just tried to log into my HM and got this error,

When I click Continue, I cannot import hands at all and keep getting this pop up error.

I attempted to open Holdem Manager as a new window under File Options, and it launches just fine in the new window, but it does not give me the option to Import hands in the new window, so I go back to the previous window and click import hands, and get this error again.

Any help with this ASAP would be greatly appreciated, I need to work today and cannot without my Holdem Manager working properly.

Thanks,

Jeff,

Patvs
07-15-2011, 01:37 AM
Windows released a security update a couple of hours ago which caused Holdem Manager to stop working
Update to: http://www.holdemmanager.com/Downloads/1.11.07_Windows7.exe

redrumdafaGz
07-15-2011, 02:38 PM
yes I tried downloading this link 4 times, but my computer says, this file has been rarely downloaded, and wont elt me download it, I finally bypassed this message and got it downlaoded, but Im still getting the error, and cant import hands, just keeps error poping up :(

Patvs
07-15-2011, 08:27 PM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

redrumdafaGz
07-16-2011, 03:37 AM
Ok I did this, got HM working and then my system did another system update at 3am and HM is back to being screwed!!! Can we set up a Team Viewer session this weekend please?

Can you email me at sickcallwu@gmail.com to set up a time for a team viewer session. would be greatly appreciated. Thanks,

Allan,

netsrak
07-16-2011, 05:13 AM
You need to email us to arrange a teamviewer session:

Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

redrumdafaGz
07-16-2011, 03:05 PM
ok so I downlaoded the new upgrade this morning, Holdem manager opens ok, but all my hand histories are gone, and my Huds, and my graphs, and my reports,

I try to import new hands and old hands, and I get this Couldn't find cards0.png You need to place a cards0.png in Holdem Manager folder, this pops up twice and then Couldn't find Images/smallicons.png

I have emailed you about a TV session. I hope you get back to me withing the hour or 2, I am furious atm with this HM program, and am really about to give up and just go buy Poker Tracker3,

There is no reason why a program used by milllions of people should give anyone this amount of headache. :(

So sad,

redrumdafaGz
07-16-2011, 03:09 PM
I mean I was willing to accpet all my old HH were gone, and all my huds were gone, w/e and was willing to retarst from scratch, but I cant even do this, everytime i try to launch the hud period its giving me these errors, couldn't find cards couldn't find image, ect. I want my old HH back obviously, but like even if this wasnt the problem I cant still start fresh, Im so bad a computers, please get back to me ASAP, for a TV like I said I emailed yall about one, sorry for all the post, but I cant work without my hud, I have been out of commision for 3 days now, and am loosing out on income :(

Patvs
07-17-2011, 12:59 AM
You're still running 1.11.06g??

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe
1.11.07a (a!)



If you still get the .png error, install the full installer @ http://www.holdemmanager.com/Downloads/Holdem_Manager_Setup.exe
followed by the 1.11.07a update