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View Full Version : HEM not recognizing hands, not importing



marek_heinz
07-14-2011, 12:37 PM
Hey, yesterday when I ran HEM, it asked me to update player cache or something like that...so I did that, took like half an hour, but after that all my hands are gone, played a short HU session of like 50hands, but it imported only like 23 of them, while HUD was running fine...also when I search for players, it still gives me the "player alias" - correct amount of hands, but they are nowhere to be found...

Tried todays update, but nothing changed

Patvs
07-14-2011, 12:47 PM
Update to: http://www.holdemmanager.com/Downloads/1.11.07_Windows7.exe


set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy)

clear filters (even though it appears no filters are selected)


If that doesn't resolve it, try reimporting your hands into a new empty database.

marek_heinz
07-14-2011, 01:23 PM
thanks, that seemed to help. just wondering, what everything is now to default, like I see I have to setup rakeback, aliases, but it still remembers what stats to display

Patvs
07-14-2011, 01:29 PM
In a new database, you'll have to re-setup the alias/bonus/rakeback info.
(that info is stored in the database)


It will keep all your other settings that are saved in the HoldemManager/Config folder.