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supermad4it
04-20-2009, 05:27 AM
Been using HEM since the early days, am very familiar with the software.

I'm having a very strange problem on both computers that I'm running HEM on which both are on different databases.

For some reason, in the last few days the HUD does not appear *some* of the time (on both computers). Sometimes a restart fixes it (of the pc, not HEM), other times the HUD works on one table, but not on another table on the same screen.

Where can I begin figuring out the problem? I'm using windows xp and the latest beta, playing on party

morny
04-20-2009, 09:55 AM
When the hud disappears are the hands still importing?

Can you try closing all non essential programs like ahk scripts, FPHG etc to rule out these

supermad4it
04-20-2009, 01:57 PM
HEM says its important hands, every 5 seconds, but when I look for the hands in the DB they are not there.

I'm not using any other software besides HEM and party.

morny
04-20-2009, 09:07 PM
Please export your hands from the old database http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173 then create a new database http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146 and reimport the hands into the new database

supermad4it
04-22-2009, 12:49 PM
tried new database, same problem applies

morny
04-22-2009, 04:14 PM
If you try and import them manually does it work?

supermad4it
04-22-2009, 06:35 PM
no. The hands will only import during a period when everything seems to be working (usually the first hour or two after a reboot), then the HUD stops showing and hands stop importing properly, even though it says they have been imported

morny
04-23-2009, 04:18 PM
Email me to arrange a suitable time to do a teamviewer session morny@holdemmanager.net