drsmooth
07-13-2011, 06:27 PM
Hi. I have been using HEM on my current machine for 6 months with no issue. Now when I open it I am suddenly prompted to activate my account, when I click 'activate now' the activation fails and it suggests I copy the below into an email to support? Here is what was copied to clipboard, thanks
License Failure Details
--------------------------------------------------
7/13/2011 10:25:35 PM
cy
--------------------------------------------------
A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.
DETAILS
No licenses found in the suggestion cache.
No compiled licenses found.
No licenses found in C:\Program Files\RVG Software\Holdem Manager.
Could not validate license "Small Stakes Edition (SMS-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Professional Edition (xxxxxxxxxxxxx)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
An unexpected error occurred while validating.
Unable to generate a temporary class (result=1).
error CS0016: Could not write to output file 'c:\Users\James\AppData\Local\Temp\o3y-xheh.dll' -- 'Access is denied. '
Could not validate license "Small Stakes HE/OM (SM2-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Professional HE/OM (PR2-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Omaha Small Stakes (SOM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Omaha Professional (POM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.
Could not validate license "Professional Edition (PRO-5UHE5-X12G3-QXR4-2SD8)" in HoldemManager.
An unexpected error occurred while validating.
Unable to generate a temporary class (result=1).
error CS0016: Could not write to output file 'c:\Users\James\AppData\Local\Temp\nqdlnkfz.dll' -- 'Access is denied. '
This machine has not been activated.
Stopped looking for additional licenses.
System Info
--------------------------------------------------
Timestamp: 2011-07-13T22:25:35 / 2011-07-13T23:25:35
Entry Assembly: HoldemManager, Version=1.11.5.4360, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files\RVG Software\Holdem Manager\
Platform: Windows Vista Media Center 32-bit Service Pack 1 [6.1 Build 7601]
OS Version: 6.1.7601.65536
CLR Version: 2.0.50727.5446
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: TV9UT-9J9F0-RF16Q-9RP33-FUYUA
Assemblies
--------------------------------------------------
Accessibility *
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll
DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll
DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll
HoldemManager *
1.11.5.4360 / 1.11.5.4360 for .NET
C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe
mscorlib
2.0.0.0 / 2.0 R 5446 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll
System
2.0.0.0 / 2.0 R 5442 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll
System.Configuration
2.0.0.0 / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
System.Drawing
2.0.0.0 / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll
System.Web
2.0.0.0 / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll
System.Web.Services
2.0.0.0 / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll
System.Windows.Forms
2.0.0.0 / 2.0 R 5446 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
System.Xml
2.0.0.0 / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll
License Failure Details
--------------------------------------------------
7/13/2011 10:25:35 PM
cy
--------------------------------------------------
A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.
DETAILS
No licenses found in the suggestion cache.
No compiled licenses found.
No licenses found in C:\Program Files\RVG Software\Holdem Manager.
Could not validate license "Small Stakes Edition (SMS-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Professional Edition (xxxxxxxxxxxxx)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
An unexpected error occurred while validating.
Unable to generate a temporary class (result=1).
error CS0016: Could not write to output file 'c:\Users\James\AppData\Local\Temp\o3y-xheh.dll' -- 'Access is denied. '
Could not validate license "Small Stakes HE/OM (SM2-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Professional HE/OM (PR2-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Omaha Small Stakes (SOM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Omaha Professional (POM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.
Could not validate license "Professional Edition (PRO-5UHE5-X12G3-QXR4-2SD8)" in HoldemManager.
An unexpected error occurred while validating.
Unable to generate a temporary class (result=1).
error CS0016: Could not write to output file 'c:\Users\James\AppData\Local\Temp\nqdlnkfz.dll' -- 'Access is denied. '
This machine has not been activated.
Stopped looking for additional licenses.
System Info
--------------------------------------------------
Timestamp: 2011-07-13T22:25:35 / 2011-07-13T23:25:35
Entry Assembly: HoldemManager, Version=1.11.5.4360, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files\RVG Software\Holdem Manager\
Platform: Windows Vista Media Center 32-bit Service Pack 1 [6.1 Build 7601]
OS Version: 6.1.7601.65536
CLR Version: 2.0.50727.5446
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: TV9UT-9J9F0-RF16Q-9RP33-FUYUA
Assemblies
--------------------------------------------------
Accessibility *
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll
DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll
DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll
HoldemManager *
1.11.5.4360 / 1.11.5.4360 for .NET
C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe
mscorlib
2.0.0.0 / 2.0 R 5446 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll
System
2.0.0.0 / 2.0 R 5442 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll
System.Configuration
2.0.0.0 / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
System.Drawing
2.0.0.0 / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll
System.Web
2.0.0.0 / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll
System.Web.Services
2.0.0.0 / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll
System.Windows.Forms
2.0.0.0 / 2.0 R 5446 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
System.Xml
2.0.0.0 / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll