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Rauno9
04-18-2009, 06:03 AM
Hi! My HEM has been working fine during last few month since I bought it but now it stopped working, just like that. I have tried it on multiple rooms but it just doesnt start import. Help please my multitable game has suffered alot.

morny
04-18-2009, 03:58 PM
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Rauno9
04-19-2009, 07:53 AM
Not helpful. Even tried uninstalling and reinstalling but table manager only displays tables but no players.

morny
04-19-2009, 11:33 AM
Sorry i need you to post the answers to that thread here so i can help:)

Rauno9
04-21-2009, 09:01 AM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

1.08 beta 22

2) What Poker Site are you playing on and does the problem occur on more than 1 site?

I play on stars and i also tried HEM on partypoker but the outcome is same.

2a) Have you clicked the Start Auto Import Button?

Yes

3) Have you the settings exactly as per the FAQ for your site?

Yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

Yes. In poker stars folder hand history file appears when i play my first hand.

5) Are the hands being imported into Holdem Manager?

No

5a) Do they import if you create a new database?

NO


6) Have You Tried the Table Finder and did it work?

Havent used it.

7) If you open the HH are they written in English?

Yes

8) If your using Vista have you UAC disabled?

Yes

9) Have you attached the holdemmanager.config file?

Where to find it?

morny
04-21-2009, 01:44 PM
Email me and well do a teamviewer session morny@holdemmanager.net