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Patvs
07-13-2011, 12:44 AM
Today's Windows 7 updates is causing problems with HoldemManager.
The temporary solution is to uninstall those updates and reboot.

KB2533623
KB2532531
KB2507938
KB2555917

-1 Go to control panel system--> windows update--> installed updates

http://img695.imageshack.us/img695/6506/red2l.jpg

-2 Click (red cicle) or click Today

http://img26.imageshack.us/img26/2990/red3d.jpg

-3 There are the four updates you have to uninstall.
Select an update--> click Uninstall
Are you sure you want to uninstall this update--> YES
You must restart your comptuer to apply these changes--> Restart Later
(RESTART/REBOOT your computer when all four have been uninstalled)

http://img196.imageshack.us/img196/3006/red4f.jpg


-4 Also click on Change Settings to make sure Windows isn't installing these updates automatically again.
Pick either:
Download updates but let me choose whether to install them or
Check for updates but let me choose whether to download and instal them

http://img3.imageshack.us/img3/3794/red5r.jpg

innaig86
07-13-2011, 04:29 AM
Thanks, it works.

deeve
07-13-2011, 05:17 AM
I've removed 3 of the updates, but the last just won't remove. It says error and stays there. It's the update ending in 38 and it doesn't specify what the error is, it just says - Error the update has not been removed???

innaig86
07-13-2011, 05:20 AM
I've removed 3 of the updates, but the last just won't remove. It says error and stays there. It's the update ending in 38 and it doesn't specify what the error is, it just says - Error the update has not been removed???

Uninstall the others, then reboot and uninstall the last with *938.

onlymymissiscallsmedonkey
07-13-2011, 08:02 AM
Thank you

This worked and I appreciate how easy the instructions were to follow! :)

Could someone please post in this thread when it is okay to install those updates again.

frye
07-13-2011, 08:15 AM
Uninstall the others, then reboot and uninstall the last with *938.

I had same issue...
Working now, thanks!

LotteryGuy
07-13-2011, 08:43 AM
-4 Also click on Change Settings to make sure Windows isn't installing these updates automatically again.
Pick either:
Download updates but let me choose whether to install them or
Check for updates but let me choose whether to download and instal them

You forgot one thing, to tell people to install other new updates when they come.

When will HEM fix the software so that these updates don't break it up? It is a very bad idea not to install security updates.

morny
07-13-2011, 08:54 AM
Hi, we appreciate its important to keep windows updated, windows only released the update a couple of hours ago and were already looking into the issue but this happened during the early hours of the morning US time when most of our developers are sleeping but well get a new version out asap

BluffingDonkeyz
07-13-2011, 10:40 AM
I had same issue...
Working now, thanks!

After my restart, it is no where to be found !?
And HEM still doesn't work

EDIT:
NVM, it popped up after 3 searches :)

ASHVIN
07-13-2011, 10:51 AM
Good good..... I hope that the new HM update will be available in the coming days because i am not messing around deleting windows stuff. My computer is precious.

Until then I am taking a poker holiday for some days waiting for you guys to fix that stuff.

skraper
07-13-2011, 11:13 AM
OK, temp fix worked.

However, now my 20 minute session I played on microgaming while trying to get it working isn't importing correctly. It got some of the hands, but not all. I am able to go into microgaming client and export all the hands to txt file but importing that file does not work. Any ides?

morny
07-13-2011, 12:46 PM
Issues with importing would be unrelated, please email the original hands to support@holdemmanager.com with details of whats going wrong and well see if its an issue with the hands

lux
07-13-2011, 01:12 PM
FYI:

I uninstalled the 4 updates , rebooted, and HEM still was not working. (and the updates are not automaticly reinstalled). So i uninstalled the 3 other windows updates that were installed today, rebooted, and then HEM was working again. Did not bother to find out if any of these 3 updates can actually be installed without HEM going nuts again.

The 3 updates were:
KB982018
KB2529073
KB2507938

PaperEmpire
07-13-2011, 05:30 PM
I uninstalled what was suggested... and HM didn't work. I then uninstalled all updates in the last few days (7 updates total) and once again restarted (my windows 7 does not auto install updates) and my HM still wont work. Please some1 help me and I will pay you $100 on stars if you can fix my HM using TV in the next 30 mins.

skype name: paperempire

pbandjam
07-13-2011, 05:42 PM
i followed all the instructions, but when i shutdown/restart my comp, it automatically installs the updates again.

aLLinJeKonT
07-13-2011, 07:08 PM
i followed all the instructions, but when i shutdown/restart my comp, it automatically installs the updates again.

control panel==windows update==change settings==change to:"Download updates but let me choose whether to install them"

And ppl who are not able to uninstall KB2507938, just do it in different order.

GetMoney
07-13-2011, 07:39 PM
sigh when i restarted my comp it did it again, when will this be permanently fixed?

springplank
07-13-2011, 07:55 PM
Hey me also did everything like i schould uninstalled it all, but still have the same error? If i play tonight, does it import as i wait for the newest hem, as i don't use hem now while playing,..?

Can i just play and tomorrow orso install the new hem, or do i lose my hh import from the sessions i play without hem now?

tx

morny
07-13-2011, 09:06 PM
Guys this is proven to be quite a difficult fix, were making progress and this has no.1 priority since the time the bug emerged, we hope if we continue to make progress to have this issue resolved by tomorrow and well keep you updated on any progress.

If your having difficulty getting it running with the above fix please email support @holdemmanager.com to arrange a teamviewer session.

BubbleBoy
07-13-2011, 09:23 PM
very annoying indeed. dont think anyone is to blame though.

illegal90
07-13-2011, 10:03 PM
Hi everyone, i use to had the same problem with the HM crashes and now i did what you describe we should do to fix it and it works, everything works but when i want to start playing and click "Start Auto Import" the same error appears again !! and i cant play with out starting the auto import... So please tell me how to solve this problem as quick as possible because a lot of things for me are depending of my online poker and i cant play it without this ...

Patvs
07-13-2011, 10:08 PM
Update to: http://forums.holdemmanager.com/releases/82571-1-11-07-pre-release.html

illegal90
07-13-2011, 10:14 PM
Update to: http://forums.holdemmanager.com/releases/82571-1-11-07-pre-release.html

should i update to 11.07 from the first to the fourth by order or should i just update to the last one ?

illegal90
07-13-2011, 10:16 PM
i meant pre release built 2,3,4 by order or just the pre release built 4 ?

Patvs
07-13-2011, 10:19 PM
Try: http://videos.holdemmanager.com/HmUpdate_ReleaseJuly11th.exe

VeDz
07-13-2011, 10:24 PM
Try: http://videos.holdemmanager.com/HmUpdate_ReleaseJuly11th.exe

I've got the same problem. What is this by the way? Before I install it, what does it do?

Patvs
07-13-2011, 10:37 PM
Any Windows 7 error you have, read the OPENING POST of this thread.


illegal90 said he had a similar error when clicking "start auto import", after successfully uninstalling the four Windows security updates. Only illegal90 should try to re-update HoldemManager to 1.11.07 build 4 or to 1.12.00 internal to see if that fixes his issue.

illegal90
07-13-2011, 10:38 PM
Try: http://videos.holdemmanager.com/HmUpdate_ReleaseJuly11th.exe

I installed the update and the same error pops up again when i click "Start Auto Import"

Patvs
07-13-2011, 10:53 PM
Try a full reinstall with the full installer @ http://www.holdemmanager.com/Downloads/Holdem_Manager_Setup.exe

NOTE: only illegal90 should use the full installer

spider89nz
07-14-2011, 12:29 AM
hey guys, so far i uninstalled 3 of the 4 updates. The following update cannot be uninstalled ( kb2533623, it says: An error has occured. Not all of the updates were succesfully uninstalled).

My hem still doesnt work( when i launch it, its all grey with some weird, i assume screenshot, of sth in there. When i click on like import it says: ( unhandled exception has occured....)
i really need to go back to work. Hope you guys can fix it soon, would appreciate it so much

Patvs
07-14-2011, 12:58 AM
Reboot your computer. Then try uninstalling kb2533623 again.

ro0tkit
07-14-2011, 01:22 AM
admin ,plz delete me ,thank you

raveolutioN
07-14-2011, 01:33 AM
I uninstalled the 3 of them succesfully, but the one ending in 38 wouldn't go for me either.

After a reboot, it did uninstall. I rebooted again and HEM works for me, also importing the hands from a session I played during these uninstalls/forum reading properly as well.

spider89nz
07-14-2011, 01:35 AM
triedd it, still cannot uninstal this file, same problem again...

Mentat
07-14-2011, 02:03 AM
How long does database update take?

Mentat
07-14-2011, 02:57 AM
dont try to install 1.12, because this database update never ends.....

RiverRock55
07-14-2011, 04:43 AM
Please let us know when a complete fix is available. Im about to take a few days off anyway so rather than risk messing with windows i'll just wait for a fix that works with the current updates.

HEM support is awesome and I appreciate how hard you guys work on these neverending bugs that pop up.

gibbo
07-14-2011, 04:55 AM
Yer my hm isnt work since the update has this been is there a fix mate

gibbo
07-14-2011, 04:57 AM
15551

spider89nz
07-14-2011, 05:02 AM
aaaaargh, i got now 95 new updates???? whats going on. i need to fix that soon....help

Patvs
07-14-2011, 05:14 AM
You can install ALL updates.
Just don't install:

KB2533623
KB2507938

gibbo
07-14-2011, 05:21 AM
i uninstall them mate and restarted but it still the same

Patvs
07-14-2011, 05:23 AM
Do you have system restore turned on?
Go back to a restore point from 2 days ago

gibbo
07-14-2011, 05:34 AM
fixed mate thanks alot dont know what id do with out it like taking smokes of a smoker love HM

puncel
07-14-2011, 08:01 AM
you must uniinstal update:) now its ok:D

jonibulda
07-14-2011, 08:10 AM
any idea when the new update will be released? one that will handle the new windows updates?

illegal90
07-14-2011, 10:41 AM
Thank you Patvs , i reinstalled the whole HM and now it`s working, u helped me a lot :)

delgado
07-14-2011, 12:02 PM
Will there be any harm done to my computer unistalling these 3 updates? Also how far are u in working out a permanent solution to this problem.

Thank you

Patvs
07-14-2011, 12:08 PM
Fix: http://forums.holdemmanager.com/manager-general/97271-window-7-crash-hm-not-working-solution.html#post476621

chris.mason
07-14-2011, 01:50 PM
This fix has not worked for me - I am still getting the same error and once I open HEM the part of some sort of website is still showing?

Please advise

C

foldforchips
07-14-2011, 01:58 PM
Whats control panel in german ?

Patvs
07-14-2011, 02:16 PM
Systemsteuerung

djarkan
07-14-2011, 05:30 PM
the fix is limited ?

hud on 4 tables max !
no replayer !

Drew1
07-14-2011, 10:50 PM
i removed all those 4 updates. Still HEM not responding....

Patvs
07-15-2011, 01:46 AM
Replayer issue fixed in: http://www.holdemmanager.com/Downloads/HmUpdate.exe

redrumdafaGz
07-16-2011, 04:38 AM
This is a fucking joke fuck holdem manager really!!! I just did all the steps, restored to a earlier date, restarted and did these steps fucking 9 times, wasted soo much time of my life trying to fix this god damn porblem!!!!!!!!!!!!!!!! Unreal!!!!!!!!!!!!!!!!!!!! Bulllllllshat!!!!

What a joke,

i removed 3 of the 4, wont allow me to remove the 4th, i restart , try to remove the last one and nothing,

yall sent me this patch which iv downloaded 7 times now, and nothing!!! Honest to god i smell poker tracker 3, i want a refund, ive had hm for 2 months and this is a fucking joke!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

redrumdafaGz
07-16-2011, 04:41 AM
Ive done these steps, shut off updates, restarted computer, and hm is still messed up!!!!!!! Updates are off all these things are removed and it still womk work!!!!!! I tried to restore my computer to a month ago, but no, still doesnt work so ive restored it back to today, like honestly this is the worse thing ever!!! Unreal!!!

netsrak
07-16-2011, 05:15 AM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

jamarpar
07-16-2011, 05:41 AM
Thanx's Patvs,

Followed your instructions yesterday and regained HEM. Logged on tonight and as some of the arse's have informed you, had more problems. Checked for the culprit updates and they had not reloaded. Another 12 did but. Applied 7a and now working again.

ta and keep up the good work. Being a developer myself, I know what it is like when an update ef's your work up.

James

jonibulda
07-16-2011, 09:17 AM
This is a fucking joke fuck holdem manager really!!! I just did all the steps, restored to a earlier date, restarted and did these steps fucking 9 times, wasted soo much time of my life trying to fix this god damn porblem!!!!!!!!!!!!!!!! Unreal!!!!!!!!!!!!!!!!!!!! Bulllllllshat!!!!

What a joke,

i removed 3 of the 4, wont allow me to remove the 4th, i restart , try to remove the last one and nothing,

yall sent me this patch which iv downloaded 7 times now, and nothing!!! Honest to god i smell poker tracker 3, i want a refund, ive had hm for 2 months and this is a fucking joke!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

have a cup of tea mr. and breeeeaaathe, in an out, in and out, feel that bloodpressure come down, thaaaats it.

Patvs
07-16-2011, 09:17 AM
Ive done these steps, shut off updates, restarted computer, and hm is still messed up!!!!!!! Updates are off all these things are removed and it still womk work!!!!!! I tried to restore my computer to a month ago, but no, still doesnt work so ive restored it back to today, like honestly this is the worse thing ever!!! Unreal!!!


When you start HoldemManager does it show you're running 1.11.07a??
Try running the full installer @ http://www.holdemmanager.com/Downloads/Holdem_Manager_Setup.exe followed by the 1.11.07a update.

therock520
07-16-2011, 04:49 PM
I downloaded the newest version of HEM and it will actually run now but auto import wont import any hands, it just says Auto Importing... It will pick up my tables but not give me any stats since nothing is being imported

vhuggins
07-16-2011, 05:44 PM
Not sure if this has been answered but when I try to install the latest update Holdem Manager just says "not responding" and freezes. Any idea why?

nathanzamora
07-16-2011, 08:22 PM
how do you release a version that makes the program stop working?

unreal.

Patvs
07-17-2011, 12:51 AM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

When HoldemManager performs the database update, and states it's "not responding" just ignore the error and wait for the update to finish and it will unfreeze.





how do you release a version that makes the program stop working?

unreal.

You have it backwards. Windows 7 released a security update updating their deployX code. HoldemManager uses that code in their .net framework source code. So essentially a Windows Update caused HoldemManager to stop working.

The import problems that people are experiencing are non-related to the 1.11.07a update.

Kerouacsdog
07-19-2011, 03:09 PM
so is this the final update that I need to do, or will there be another soon???

Patvs
07-19-2011, 05:47 PM
1.11.07a - http://www.holdemmanager.com/Downloads/HmUpdate.exe is the final update

Kerouacsdog
07-20-2011, 03:13 AM
did the final update, its all working well again, thanks a lot PatVs