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View Full Version : No Tourney's Showing Up In HEM



TheEdzyProjekt
07-09-2011, 03:52 PM
I just recently moved to PokerStars and went through the proper setup in the FAQ. All hands are imported and show up in the archive folder. My HUD is displaying everything correctly and recording the games. So I have no idea why HEM says zero tourney's played. It's saying that I played with 803 players so far though. Not sure what's up.

Patvs
07-09-2011, 10:55 PM
Read the tournament summary section @ http://faq.holdemmanager.com/questions/6/PokerStarsSetup

TheEdzyProjekt
07-10-2011, 08:35 AM
I have already gone over this. Just went through all the settings again and still nothing. Tried it about three times. I have turned off UAC, restored hidden files and did all the settings in the PokerStars client. I have no idea what's going on. Everything is working except for the showing of the filtered data. No information shows up in the tourney results section. Everything is importing correctly though.

Would love for someone to do a teamviewer session with me. I have tried everything. I deleted my database started a fresh one and emptied the HMArchive folder also backing up the HH's and tournament summaries. I will be free all day and popping in every hour or so to check thread. Anything you can do will be greatly appreciated. :D

I would like someone to import my old tourney's into HEM and then make it work so it correctly adds in future games as well. Along with making HEM show tourney results which I can't get any to show up at all.

fozzy71
07-10-2011, 12:25 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

Please install the latest version: http://forums.holdemmanager.com/releases/82571-1-11-07-pre-release-4-a.html

Filter > Clear and then Filter > Use for all. Also try enabling the Options > Settings... > Miscellaneous > [x] Auto apply filter changes to all tabs


If you still can't see any hands/reports your database is likely corrupt.

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips


If that doesn't fix the issues, please reproduce the problem and email a screen shot and some hands for testing - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

Please zip and email a sample of the problem hand histories/summaries, with a link to this thread and your forum name, to support@holdemmanager.com

TheEdzyProjekt
07-10-2011, 12:50 PM
Looks like I may have it working now. I changed the regional settings from English(Canada) to English(United States) and installed new updates even though they were only optional ones. Also I might not have remembered to select a new hero after updating to a new database, I can't remember. But seems to be showing now. I haven't gone into detail yet but will keep you posted if anything else goes wrong. Thank you.

TheEdzyProjekt
07-10-2011, 01:28 PM
I overhauled my database and everything is working now except for one thing. None of the files went into the HMArchive folder but all the games are loading in the HEM client. No idea why? What's up?

Seems to be working now. I just manually put them in the folder myself with copy and paste. Then just fired up a session and the new ones seem to be going in there now. I think this problem is completely solved now.

fozzy71
07-17-2011, 08:09 AM
The manual methods of Import From Folder/File do not move the hands to the archive folder. That is only done during auto-import for HUD performance reasons.