Luchenius
07-06-2011, 07:04 AM
Hi,
I desperately need some help on getting my HEM working! I am trying to fix the problem already more than a week and have invested already a pile of hours but unseccessfully.
I read a lot of stuff in the forum, I tried many ways to fix it but i am still facing the same problem. Here it si:
10 days ago I installed Win 7. My old OS was Windows XP and HEM was working soothly. My problem is that my HUD does appear once I install the software and seems like it records the hands i play. However, after I quit my poker client (Ppoker Stars in my case) and close HEM, next time when i try to import the hnads i play, I receive a message that "Auto Update did not find any new files... Trying again in 5 seconds..." And the trying process doesnt end....
I reinstalled the HEM software, the Postgres, and the Poker Stars software as well at least 10 times each. Whenever i do it, i got the same result and i cant understand what happens :-(
I also do not use antivirus softawre, I ticked the 3 files in the Holdem Manger directory (HUD, HEM.exe and one i cant remember now) to start as administrators, I also started the Secondary Logon Service with no success. I have to mention Wizard once I fix the problem...
There is something else that bothers me. When my OS was Win XP, after I installed HEM, it found automatically yhe poker clients (PS and FTP) from which it imported the hands. No, it cant find the poker client. Instead, it finds only two folders:
1) c:|Users\erad\AppData\Raoning\HEM Data\Hands + subfolders
2) c:|Users\erad\AppData\Raoning\HEM Data + subfolders
I tried to add a folder manually (C:\program files (86x)\RVG Software\Holdem\Importing\HEM + subfolders) but then HEM begins to import anything else except hands and generates endless number of importing errors...
Once again, I appologize for the messy message and I hope I managed to explain good enough my problem. I tried to fix it alone but i feel really helpless right now...
regards,
Luch
I desperately need some help on getting my HEM working! I am trying to fix the problem already more than a week and have invested already a pile of hours but unseccessfully.
I read a lot of stuff in the forum, I tried many ways to fix it but i am still facing the same problem. Here it si:
10 days ago I installed Win 7. My old OS was Windows XP and HEM was working soothly. My problem is that my HUD does appear once I install the software and seems like it records the hands i play. However, after I quit my poker client (Ppoker Stars in my case) and close HEM, next time when i try to import the hnads i play, I receive a message that "Auto Update did not find any new files... Trying again in 5 seconds..." And the trying process doesnt end....
I reinstalled the HEM software, the Postgres, and the Poker Stars software as well at least 10 times each. Whenever i do it, i got the same result and i cant understand what happens :-(
I also do not use antivirus softawre, I ticked the 3 files in the Holdem Manger directory (HUD, HEM.exe and one i cant remember now) to start as administrators, I also started the Secondary Logon Service with no success. I have to mention Wizard once I fix the problem...
There is something else that bothers me. When my OS was Win XP, after I installed HEM, it found automatically yhe poker clients (PS and FTP) from which it imported the hands. No, it cant find the poker client. Instead, it finds only two folders:
1) c:|Users\erad\AppData\Raoning\HEM Data\Hands + subfolders
2) c:|Users\erad\AppData\Raoning\HEM Data + subfolders
I tried to add a folder manually (C:\program files (86x)\RVG Software\Holdem\Importing\HEM + subfolders) but then HEM begins to import anything else except hands and generates endless number of importing errors...
Once again, I appologize for the messy message and I hope I managed to explain good enough my problem. I tried to fix it alone but i feel really helpless right now...
regards,
Luch