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Vasco
07-04-2011, 07:34 AM
The replayer stopped showing my cards (some times it shows one of two, sometimes none)

I can still see all the cards in the previous hands I've played.

Can anyone help me find a solution to this problem?

netsrak
07-04-2011, 09:21 AM
Which pokersite?
Which gametype?
Which HM version?
Which operating system?

Do you see your cards for this hands in the reports hands view?

Vasco
07-04-2011, 09:30 AM
888poker
NL6
1.11.06g
Vista

I don't see my cards for this hands in the reports hands view (sometimes, one is face up, and the other face down in replayer, and only one shows in reports hands view), that's the problem.

Any suggestion, please?

Patvs
07-04-2011, 09:34 AM
Update to: http://forums.holdemmanager.com/releases/82571-1-11-07-pre-release.html

Reimport all your hands into a new database.

Set the regional settings of your computer to English (United States): Windows--> Control Panel--> Language & Region

Vasco
07-04-2011, 09:55 AM
Update to: http://forums.holdemmanager.com/releases/82571-1-11-07-pre-release.html

Reimport all your hands into a new database.

Set the regional settings of your computer to English (United States): Windows--> Control Panel--> Language & Region

I've done all that. desn't work.:(

Patvs
07-04-2011, 03:43 PM
Run a manual update of Windows. Install ALL updates.

Reinstall HoldemManager with the full installer @ http://www.holdemmanager.com/Downloads/Holdem_Manager_Setup.exe

Vasco
07-05-2011, 07:29 AM
Run a manual update of Windows. Install ALL updates.

Reinstall HoldemManager with the full installer @ http://www.holdemmanager.com/Downloads/Holdem_Manager_Setup.exe

Ok, Windows is updated.
Now, how do I reinstall Holdem Manager? Do I need to uninstall HM from my computer first? Or just follow the link without uninstalling?

Patvs
07-05-2011, 12:21 PM
Just follow the link without un-installing.


Do backup/export your HUD first, if you created a new HUD or edited the default HUD. The full-installer will reset everything to default.

Vasco
07-05-2011, 06:55 PM
That didn't work. I still can't see the cards (only see clubs and hearts... strange!)
:confused:

Patvs
07-05-2011, 08:56 PM
Try reinstalling to a different location with the full installer @ http://www.holdemmanager.com/Downloads/Holdem_Manager_Setup.exe
And run HoldemManager from the new location.


Or try to Delete your existing position files, so HM will rebuild them to default:
Delete > \Holdem Manager\Config\pospref2txt and pospref4.txt.

Vasco
07-05-2011, 10:10 PM
Hi!

Just to correct my last post: your suggestion of Reinstalling HoldemManager with the full installer worked just fine. Everything is working properly right now.

Thank you very much!:)