View Full Version : HUD Abends withs a Kernel.dll error
VRod105
04-10-2009, 11:14 AM
I get a Kernel.dll error that freezes my session. I close the HUD and restart and everything is fine. This can occur as often as once an hour. I know to research this you would need a lot of info. Let me know if anyone in Tech Support is interested and I can get the details or send a log.
morny
04-10-2009, 03:04 PM
Yeah can you post the details and the HM version please
VRod105
04-11-2009, 10:13 AM
Sceanatio details:
HEM 1.07
9 tabling Full Tilt Cash
System Info:
OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6001 Service Pack 1 Build 6001
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer Dell Inc.
System Model Inspiron 1721
System Type X86-based PC
Processor AMD Turion(tm) 64 X2 Mobile Technology TL-56, 1800 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Dell Inc. A02, 7/20/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "6.0.6001.18000"
User Name
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.87 GB
Available Physical Memory 912 MB
Total Virtual Memory 3.98 GB
Available Virtual Memory 2.12 GB
Page File Space 2.17 GB
Page File C:\pagefile.sys
Internet Explorer 8
The details on the Microsoft Error are:
Problem signature:
Problem Event Name: APPCRASH
Application Name: HMHud.exe
Application Version: 1.0.0.1
Application Timestamp: 492f3a76
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a76d
Exception Code: e06d7363
Exception Offset: 000442eb
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 4559
Additional Information 2: 496cf5d99bf97cb8d4086746345099b3
Additional Information 3: 464a
Additional Information 4: b960b6d10b7ff572033843573b91cc08
morny
04-11-2009, 05:18 PM
Escalated to Roy, hell respond asap
VRod105
04-11-2009, 05:26 PM
I four tabled this afternoon for two hours without an issue.
When I was 9 tabling I had 3 occurances just this morning.
BTW I am not complaining. I really enjoy your product.
VRod105
04-12-2009, 10:07 AM
Four tabled this morning wile observing a 5th table and encountered the error
Problem signature:
Problem Event Name: APPCRASH
Application Name: HMHud.exe
Application Version: 1.0.0.1
Application Timestamp: 492f3a76
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a76d
Exception Code: e06d7363
Exception Offset: 000442eb
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 4559
Additional Information 2: 496cf5d99bf97cb8d4086746345099b3
Additional Information 3: b2f8
Additional Information 4: 2d0197b4d308da6971a05b77712f5ad4
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