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View Full Version : Hyper turbo payouts still wrong



Atkinator
07-01-2011, 08:00 AM
You said for 1.11.07 Internal-3 that you'd fixed Hyper Turbo Payouts on Stars,

But in the $30 6-max HyperTurbo SNGs whenever I finish 3rd it says I won 28.83 when 3rd pays $0.

Also I'm getting no $EV adjusted line anymore :(

netsrak
07-01-2011, 11:19 AM
I'm not sure whether we already have hands for this tourney type.
So please send us the original hands and summaries for some sample tourneys with link to this thread to support@holdemmanager.com

IQ_999
07-15-2011, 10:12 AM
Nothing changed there up to now even after update.
3rd place still has wrong payoutstructure and there's still no EV
:/

this is known for month and now 1.11.07 became official and nothing changed
why dont u do anything there?!

Patvs
07-15-2011, 10:43 AM
1.11.07 was pushed to fix the Windows 7 bug.

HUD stats issues will be fixed in 1.12.01.
Hyper Turbo bug fixes after that.

mentatat
08-20-2011, 06:49 AM
I'm having this problem as well - should the issue actually be solved now? Am I doing something wrong?

IQ_999
08-20-2011, 08:16 AM
no nothing is done there for half a year...
support has been much better one year ago...

Lance
08-20-2011, 03:40 PM
yep....really can't understand why it takes so much time. I believe that they have many more important isssues but this one is imo most easiest to fix and they need months for it...this is no sense

Patvs
08-20-2011, 06:35 PM
It's still an open ticket.

Other HM1 issues have a (much) higher priority to fix first. For example:
CPU % / Ongame issue, etc since these make HoldemManager completely unusable.

Lance
08-20-2011, 07:03 PM
Everytime there will be an issue which is more important to fix. You should also focus for the issues that haven't been solved for the long time.

ryan102
08-26-2011, 08:01 AM
I must admit, I am getting quite pissed off from waiting for so long for such a simple problem to be fixed.

Patvs
08-26-2011, 04:16 PM
HM 1.12 internal pre-release: http://www.holdemmanager.com/Downloads/HmUpdate_1.12_Pre-Release.exe or http://videos.holdemmanager.com/HMBuilds/HmUpdate_Release.exe

Note: only install and use this you'd like to help us to see if the following issues are fixed. Otherwise please wait for the official 1.12 release as we'll test this build in the next few days.


-Ongame HUD difficult to attach while playing multiple tournaments - Fixed
-Small Popups showing amount loss as won – Fixed
-3b vs Open stats duplicated
-Issues with 4bet range stats resolved
-Various other stat issues resolved (not ALL new promised stats have been added / fixed yet)
-PKR – No hud for Sngs
-$EV not calculated when finishing OOTM 6Max Hyper Turbo – Fixed
-Stars HU Hyper Turbo sngs importing as normal speed - Fixed
-Incorrect winnings & No $EV diff in $30 6max Hyper Turbos – Fixed
-Party Rake update from 24th Aug – Awaiting official confirmation on revision of rake for high stakes game

You will need to reimport the handhistories into a NEW database, so the EV can be re-calculated.

Lance
08-29-2011, 04:17 PM
Nothing has changed at 6max hyper-turbo satellites. Still no EV line and bad calculation of 3rd finish positions.

Patvs
08-30-2011, 12:30 AM
http://videos.holdemmanager.com/HMBuilds/HmUpdate_Release.exe


Does HoldemManager display 1.12.0?
Did you reimpor the hands into a NEW empty database?

Lance
08-30-2011, 07:13 AM
Exactly... HEM shows 1.12.0. I created a new empty database and reimported hundreds of tournaments there.

Patvs
08-30-2011, 09:05 AM
Email us a handhistory file to support@holdemmanager.com

Lance
08-31-2011, 05:12 PM
Email us a handhistory file to support@holdemmanager.com

Sry man but this is getting funny. 5 months you are announcing that the next release will fix this problem and everytime nothing happened and everytime your first reaction is "send handhistory file to the email". You have to have millions hand history files of that hyper turbo tournament if isn't so for God's sake don't you have any account on PS to get hh anytime you want ?

Please don't fool people by this answer again.

Patvs
08-31-2011, 06:19 PM
Try: http://www.holdemmanager.com/Downloads/HmUpdate_1.12.0.exe

Lance
08-31-2011, 06:37 PM
No change.
Maybe the developer is kidding us, ask him what's going on.

Patvs
08-31-2011, 07:07 PM
You also imported the summary files? Read the tournament summary section @ http://faq.holdemmanager.com/questions/6/PokerStarsSetup

Lance
09-01-2011, 07:09 PM
Yes, i did.
Why can't you test it before making a new release to be sure it works and finally make a 1st working release ?

Patvs
09-01-2011, 08:22 PM
Did you email us a recent handhistory file to support@holdemmanager.com?
PM me which email address you used to sent it the hands.

Lance
09-03-2011, 08:20 AM
I have some good news.
After updating to the version 1.12.01 it works fine at the buy-in $18.77 without need to reimport or create a new database. But other buy-ins like 7.49 and 3.74 are still wrong (dunno what higher buy-ins).

Patvs
09-03-2011, 09:06 PM
Ryan102 in this thread: http://forums.holdemmanager.com/manager-bugs/118001-hyper-turbo-bugs-2.html#post597181
reports it works for 6max $30.

Lance
09-06-2011, 09:10 PM
It's cool that it is confirmed it works at 2 buy-ins. What about another as i reminded ?

By the way, obviously we have the problem at 2 different tournaments (6max hyper turbo sngs and 6max hyper turbo satellites) do you realize that ?

Patvs
09-07-2011, 06:51 AM
You're only playing satellites??

Luck Adjusted Winnings will not work for satellites, since the EV is calculated when the hands are being imported and when that happens HoldemManager has no way of knowing what you can win yet in a satellite.

Lance
09-07-2011, 07:57 AM
yep, i am talking about satellites all of time.
I can't agree with your answer, it doesn't sense. Can you explain me the fact, that it works at the buy-in 18.77 ? Is it a magic ?
At least you could fix price for 3rd place (at the 18.77 it is fixed).

Just do the same job as at the satellite with buy-in 18.77 and everything's gonna be all right

Patvs
09-07-2011, 08:05 PM
It's not supposed to show Luck Adjusted Winnings for the $18.77 Hyper-Turbo Satellite.
HoldemManager -when importing the handhistories- when the EV is calculated has no idea what you can win. Nor does it understand the 49.82%/49.82%/0.36% price distribution it should use for the ICM calculations.

3th price for these games now shows you won $0.40?
So for which of the games doesn't it show 3th place correctly?

Lance
09-07-2011, 08:54 PM
At the $18.77 Hyper-Turbo Satellite you win for the 1st or 2nd place $55 and for 3rd place it is $0.40 that is shown at "data view" and evidently HEM has the idea how much you can win (ask developer). There is a proof:

Picture of the Luck Adjusted Winnings for the $18.77

24641

I am sure that the red line is calculated correctly here because when i have possitive $EV (seen in "Reports" tab) the red line is going up as well.


And buy-ins you asked to fix are $7.49 and $3.74.

Patvs
09-07-2011, 09:45 PM
PM me which email address you used to sent us those handhistories + summary files.
When you click on the ICM button in the replayer of an All-In hand does it show the correct prize distribution?

Lance
12-11-2011, 01:12 PM
Do you think now you will ever fix price distribution at satellites $7.49 and $3.74 when you realized it can work (you did id in HEM2) instead of saying BS posted above ?

Patvs
12-11-2011, 05:20 PM
Did you email us handhistories for $7.49 and $3.74 games?
PM me which email address you used to sent us those handhistories + summary files.

And it should still be fixed for HM1.

Lance
01-18-2012, 10:22 PM
It seems that you have stopped all activites regarding fixing bugs in HEM 1 although handhistories has been sent...

Patvs
01-19-2012, 12:06 AM
Any critical bug: including hands wrongly categorized, wrong payouts, etc will still be fixed in HM1.

HM2 currently has similar issues, as we're changing the parsing system: the detection system that reads a handhistory and then knows what type of hand it is.
Currently everything is hardcoded: based on the buyin + rake, HoldemManager deducts what sort of game it is.
Every time PokerStars 'tweaks' their buyin + rake amount.. or adds new games, this causes these type of issues.