sammyjankis
06-30-2011, 09:16 PM
1) What version of Holdem Manager are you using?
1.11.06g
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
PokerStars only
2a) Have you clicked the Start Auto Import Button?
yes, I get;
files imported 1 of 1
hands imported 0
duplicate hands 0
import errors 23 (displays # of hands played)
3) Have you the settings exactly as per the FAQ for your site?
yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be identical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
HH's are being written to the proper file on my PC.
C:\Program Files\PokerStars\HandHistory\mystarsname
5) Are the hands being imported into Holdem Manager?
no
5a) Do they import if you create a new database?
no
6) Have You Tried the Table Finder and did it work?
The Table Finder recognizes the table...
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
It’s disabled
9) Have you attached the holdemmanager.config file?
Yes
1.11.06g
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
PokerStars only
2a) Have you clicked the Start Auto Import Button?
yes, I get;
files imported 1 of 1
hands imported 0
duplicate hands 0
import errors 23 (displays # of hands played)
3) Have you the settings exactly as per the FAQ for your site?
yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be identical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
HH's are being written to the proper file on my PC.
C:\Program Files\PokerStars\HandHistory\mystarsname
5) Are the hands being imported into Holdem Manager?
no
5a) Do they import if you create a new database?
no
6) Have You Tried the Table Finder and did it work?
The Table Finder recognizes the table...
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
It’s disabled
9) Have you attached the holdemmanager.config file?
Yes