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sammyjankis
06-30-2011, 09:16 PM
1) What version of Holdem Manager are you using?

1.11.06g


2) What Poker Site are you playing on and does the problem occur on more than 1 site?

PokerStars only

2a) Have you clicked the Start Auto Import Button?

yes, I get;

files imported 1 of 1
hands imported 0
duplicate hands 0
import errors 23 (displays # of hands played)

3) Have you the settings exactly as per the FAQ for your site?

yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be identical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

HH's are being written to the proper file on my PC.


C:\Program Files\PokerStars\HandHistory\mystarsname

5) Are the hands being imported into Holdem Manager?

no

5a) Do they import if you create a new database?

no

6) Have You Tried the Table Finder and did it work?

The Table Finder recognizes the table...

7) If you open the HH are they written in English?

Yes

8) If your using Vista have you UAC disabled?

It’s disabled

9) Have you attached the holdemmanager.config file?

Yes

Patvs
06-30-2011, 11:50 PM
Read: http://faq.holdemmanager.com/questions/6/PokerStarsSetup
And make sure PokerStars saves the handhistories and summaries.

And both folders are added as an auto import folder.

Set your PokerStars lobby language in English and histories must be written in English.

HoldemManager will only import real money games.

Update to: http://forums.holdemmanager.com/releases/82571-1-11-07-pre-release.html

set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy)


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If the hands then still result in import errors, please attach one of the handhistories here.

sammyjankis
07-01-2011, 06:58 AM
I updated, the language was set to English already, but the import still isn't working.

Here's one of the Histories:

PokerStars Game #63996792979: Hold'em No Limit ($0.10/$0.25 USD) - 2011/07/01 11:42:49 WET [2011/07/01 6:42:49 ET]
Table 'Chiny III' 6-max Seat #3 is the button
Seat 1: alemaozim ($25 in chips)
Seat 3: OrloFF009 ($19.85 in chips)
Seat 4: Bulo55_x ($9.98 in chips)
Seat 5: Stachi21 ($10.13 in chips)
Bulo55_x: posts small blind $0.10
Stachi21: posts big blind $0.25
HottCross: sits out
alemaozim: posts big blind $0.25
*** HOLE CARDS ***
Dealt to alemaozim [9h 8s]
alemaozim: checks
OrloFF009: calls $0.25
Bulo55_x: calls $0.15
Stachi21: checks
*** FLOP *** [3s Kc Js]
Bulo55_x: bets $0.25
Stachi21: folds
alemaozim: folds
OrloFF009: raises $0.50 to $0.75
Bulo55_x: calls $0.50
*** TURN *** [3s Kc Js] [6h]
Bulo55_x: checks
OrloFF009: bets $1
Bulo55_x: calls $1
*** RIVER *** [3s Kc Js 6h] [3h]
Bulo55_x: checks
OrloFF009: bets $1
Bulo55_x: folds
Uncalled bet ($1) returned to OrloFF009
OrloFF009 collected $4.29 from pot
*** SUMMARY ***
Total pot $4.50 | Rake $0.21
Board [3s Kc Js 6h 3h]
Seat 1: alemaozim folded on the Flop
Seat 3: OrloFF009 (button) collected ($4.29)
Seat 4: Bulo55_x (small blind) folded on the River
Seat 5: Stachi21 (big blind) folded on the Flop

netsrak
07-01-2011, 11:13 AM
This hand imports without problems for me using this version: http://forums.holdemmanager.com/releases/82571-1-11-07-pre-release-3-a.html

Please update and if it still doesn't work please create a new database for a test and try to import the hands into this database.