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HappyHaze
06-26-2011, 11:08 AM
I'm having an issue with my hud,If I'm at a table with player X and say play 100 hands with him it works fine but if player X get's moved tables and we meet again later my stats on him are gone any ideas to fix this plz.

fozzy71
06-26-2011, 01:49 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Make sure the hand histories and poker client are in English.

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).


- Please reboot your computer and install the latest update as first thing after the reboot. http://www.holdemmanager.com/Downloads/HmUpdate.exe
- Reset the # of player filters in the additional hud filters to the default settings.
- If you are playing tourneys Reset Values for the tourney hud filters...

If that doesn't fix the issues, please reproduce the problem and attach a screen shot - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

Please attach your holdemmanager.config and prefs.xml file from C:\Program Files(x86)\RVG Software\Holdem Manager\Config. If your extensions are off you'll just see a file called holdemmanager and prefs. Windows hides 'known file extensions' by default. Configuring Windows To Show Extensions :: Scott Granneman (http://www.granneman.com/techinfo/windows/showextensions/)

- To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button.
- Click this and attach the file.