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View Full Version : support wtf? HEM giving me the runaround



beavs
04-05-2009, 09:48 AM
first of all i contacted "support" twice in the past week via the 'contact us' section of this website and got nothing in the way of a reply.

now to the problem,

i've had HEM for about 6months, i paid up fully etc and have had no problems using it (aside from some bugs with the HUD). anyway i go to play a session about a week ago and a message pops up when i open HEM saying that "my 15 day free trial is over and i need to download and pay for it".

it also has a spot for my serial number, but the email with that from about 6 months ago has been deleted, so i have no clue what the # is.

please help. can i get my serial number again? can someone tell me how to get around this?

thanks.

edit: i cant use HEM at all atm.

morny
04-05-2009, 11:30 AM
I have replied to any messages i recieved via that so there might be an issue with your spam filter. I usually answer questions on the forum before my emails so its quicker to use this method.

Anyway just contact support@holdemmanager.net and Roy will re-issue your key