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Seda16
06-22-2011, 07:12 AM
Hello,

my hud sometimes stops working and doesnt update any numbers, it doesnt also take new players at table so I need to relaunch it.

It also sometimes freezes and turns off - again, it needs a relaunch.

Thanks for help

Patvs
06-22-2011, 05:02 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://forums.holdemmanager.com/releases/82571-1-11-07-pre-release.html

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Seda16
06-26-2011, 07:22 AM
I installed the version you posted me, its still bugging. Firewall is off.

And I use Windows XP

EDIT: Missread with the exception, did it now, will update if its fine.

fozzy71
06-26-2011, 01:16 PM
Update your graphics drivers - http://faq.holdemmanager.com/questions/362/HowToUpdateYourGraphicsCardDriver

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).


Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://faq.holdemmanager.com/questions/275/Windows+Firewall+%7B47%7D+Defender+Problems
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Virus, Spyware & Malware Protection | Microsoft Security Essentials (http://www.microsoft.com/security_essentials/)


*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questions/48/MyHUDDoesn'tWork

Seda16
06-30-2011, 11:09 AM
What is a 3rd party firewall please?

netsrak
06-30-2011, 11:36 AM
Norton, Kaspersky....
All the programs making software support so difficult

Seda16
06-30-2011, 04:23 PM
It should be working properly now, I found that in import folders there were 3 folders for Pokerstars, and that may made some problems. Had been testing it now and looks like it is fine.

Thanks for help.