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dumbandbase
04-01-2009, 04:07 AM
Hello,

I am a PT3 user and just installed the HEM trial. I am unable to import any Hold 'em or Omaha hands, either manually or using AutoImport,

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
I am using the latest beta 1.08 Beta 23

2) What Poker Site are you playing on and does the problem occur on more than 1 site?
I have tried both PokerStars and Full Tilt

3) Have you the settings exactly as per the FAQ for your site?
Yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM?

Yes. There are hand history files in there. HEM will not retrieve them using AutoImport. I can also not import them manually.


4b) Do the hands import when you create a new database and reimport them?

No. I have created a new database, but still have the same problem

5) Are the hands being imported into Holdem Manager?

It does not appear so. The Import Progress bar never moves.

6) Have You Tried the Table Finder and did it work?

I am not sure. When I Start Auto Import and have a table open, a window pops up that is detecting the table. No hands import however.


7) If you open the HH are they written in English?
Yes.

8) If your using Vista have you UAC disabled?

Yes. And I rebooted after I disabled it.


Thanks for the help!

morny
04-01-2009, 09:51 AM
Can you email me some of the hands to morny@holdemmanager.net