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inmateyo
06-18-2011, 12:04 PM
Hey, i keep getting import error, HEM doesn't seem to be able to import my handhistories properly.

the window where it stands:
Auto update did not find any new files...
Trying again in 5 seconds...

sometimes it changes and there stands some other messages whereof 1 is *Import error*

first its 1 import error and when i play another hand it stands 2 import errors

Patvs
06-18-2011, 12:46 PM
Update to : http://forums.holdemmanager.com/releases/82571-1-11-07-pre-release.html

set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy)


On which pokersite are you playing?
Open up a handhistory file to make sure it's being written in a English file formatting.

inmateyo
06-18-2011, 02:08 PM
im playing on pokerstars and yes theyre bein stored in english btw im using the 15 days trial version but it shud be the same as the normal or?

Patvs
06-18-2011, 02:19 PM
Yes... the 15 day trial has no limitations over the regular version.


If you're experiencing import errors, either your computer's date settings, a firewall blocking the SQL connection, (or the handhistories) are causing the issue.

Which Operating System, Firewall, and Anti-Virus are you using?


For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.