Blake423
03-31-2009, 02:27 AM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
**** I downloaded the lastest BETA version when I noticed the HUD wasn't displaying stats on my poker table. I have HM Professional
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
**** I only use HM on UltimateBet because thats where my funds are.
2a) Have you clicked the Start Auto Import Button?
**** Yes, and Table Manager doesn't pop up like it always did in the past.
3) Have you the settings exactly as per the FAQ for your site?
**** Yes, I've tried everything in the F&Q and have also did Back up in PostgreSQL and copied my RVG Config. to a new folder and deleted all RVGSoftware and reinstalled.
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
**** C:\Program Files\UltimateBet\HandHistory\POKER2
5) Are the hands being imported into Holdem Manager?
**** No
5a) Do they import if you create a new database?
**** No, Tried that too
6) Have You Tried the Table Finder and did it work?
****I have to go to RVGSoftware and manually click HMHUD icon to display Table Manager. Table Manager recognizes the table I'm playing.
7) If you open the HH are they written in English?
**** Yes
8) If your using Vista have you UAC disabled?
**** Not using Vista
9) Have you attached the holdemmanager.config file?
**** Yes
**** I've disabled my Firewall and tried that too but it made no difference.
**** When I open Options in HM, click Database Management, Holdem Manager shuts completely down. I believe I have a corupt database. I have deleted all RVGSoftware and reinstalled, now HM can't verify my account number.
Need help...
**** I downloaded the lastest BETA version when I noticed the HUD wasn't displaying stats on my poker table. I have HM Professional
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
**** I only use HM on UltimateBet because thats where my funds are.
2a) Have you clicked the Start Auto Import Button?
**** Yes, and Table Manager doesn't pop up like it always did in the past.
3) Have you the settings exactly as per the FAQ for your site?
**** Yes, I've tried everything in the F&Q and have also did Back up in PostgreSQL and copied my RVG Config. to a new folder and deleted all RVGSoftware and reinstalled.
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
**** C:\Program Files\UltimateBet\HandHistory\POKER2
5) Are the hands being imported into Holdem Manager?
**** No
5a) Do they import if you create a new database?
**** No, Tried that too
6) Have You Tried the Table Finder and did it work?
****I have to go to RVGSoftware and manually click HMHUD icon to display Table Manager. Table Manager recognizes the table I'm playing.
7) If you open the HH are they written in English?
**** Yes
8) If your using Vista have you UAC disabled?
**** Not using Vista
9) Have you attached the holdemmanager.config file?
**** Yes
**** I've disabled my Firewall and tried that too but it made no difference.
**** When I open Options in HM, click Database Management, Holdem Manager shuts completely down. I believe I have a corupt database. I have deleted all RVGSoftware and reinstalled, now HM can't verify my account number.
Need help...