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View Full Version : Can not start HM - Help!



Reebz
03-28-2009, 09:59 PM
Hi

I'm a new user, just installed HM and Postgres, followed the instructions fine. I can't start HM, I keep getting the same error.

It happens after I get the "Splash Screen", I then click "Trial" and then it says "Poker Software found, will import hand history", I then click "OK" and then this error message happens:

http://img24.imageshack.us/img24/3329/errorg.gif

Please help!

Reebz
03-29-2009, 05:07 AM
anyone?

I've been told by friends that this software is the best, would like to buy it if I can get it working!

morny
03-29-2009, 08:52 AM
Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/Hm1.08Beta.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while

Then if the problem persists Please follow the instructions for uninstalling and reinstalling .net framework here: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=14

Reebz
03-29-2009, 09:04 PM
Hi,

I followed all the instructions above.

Still getting the same error message.....

morny
03-30-2009, 12:08 PM
Email me and well do a teamviewer session morny@holdemmanager.net