PDA

View Full Version : Help



JayConley
03-28-2009, 09:13 AM
Hey, not sure where to post this, but here goes: suddenly yesterday HM stopped working for me. Now when I open I am greeted by this message "An error occurred while reading the config//HoldemManager.config file: Root element is missing. Holdem Manager will now backup the old config file and create a new one for you." Then when I click OK I'm prompted by yet another error that reads: "Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately. Cannot create a file when that file already exists." If I click continue it just freezes and when I click quit, obviously it quits. Please help.

morny
03-28-2009, 11:14 AM
Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/Hm1.08Beta.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while
__________________

JayConley
03-31-2009, 03:02 PM
Morny, what will I do about a key? I'm pretty sure that I don't have my key wrote down anywhere. I bought HM under a promotion with CardRunners.

morny
03-31-2009, 05:00 PM
Email Cardrunners and ask for the Key again