HM stuck at Optimizing Players for an hour

[UBOXER]

Usually, HM is always stuck for 10 mins per day optimizing players before it gets started. However yesterday HM got stuck for more than an hr before it says something about timing out and needing to increase the time.......

I am using v1.06.04 beta 13.

Thanks in advance.

[Al1]

Upgrade HM: http://www.holdemmanager.com/downloads/Hm1.08Beta.exe

[UBOXER]

Hi,

I have downloaded the new release as instructed and installed it. However, the same problem still exist. Please advise.

[Al1]

Escalated to morny (Support), he will answer asap.

[UBOXER]

Hi there,

Any solutions so far? Its been days and I'm bleeding chips without my HM.

Thanks in advance.

[Al1]

Hi there,

Any solutions so far? Its been days and I'm bleeding chips without my HM.

Thanks in advance.

Sorry, don't know what happens.

Re-Escalated to morny (Support), he will answer asap.

[morny]

Can you try exporting your hands http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173 then creating a new database http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146 and it will probably do a big optimisation after that the 1st time and then should be fine