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zanton
03-25-2009, 05:22 AM
Hello,

I have a problem with the HUD on Entraction (NoIQ). It has happened three times, and I don't know how to fix it : I play for example 4 tables, and on one table, the stats don't update. I have them for 11 hands and then, they don't refresh. Also the previous hand links doesn't update too, all the hud is frozen on that table.

On the others tables, it's working fine but on one table, it's frozen. The hands are correctly imported, because I can check them after my session in the Cash Game tab and I can see all of them (or at least those which are interesting me and were played after the problem occured).

I tried to uncheck/check the table, I used the table finder (didn't find any new table to attach), but it didn't work.

Do you know what's going on, and how I can solve this problem ?

Thanks for helping.

morny
03-25-2009, 10:47 AM
Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/Hm1.08Beta.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while

zanton
04-01-2009, 04:47 AM
This time, it happens on two tables. I'll try your instructions, but I don't like uninstalling/installing a software like that...

Mike chops
04-02-2009, 10:35 AM
Next time this happens please send me the original hand history file for the table. Also please look in the "..holdem manager\Importing\hud data". There should be files "Entraction - table name.hh" and "Entaction table name.dat". Please send these to me too.

mike@holdemmanager.net

djehuti
04-03-2009, 02:29 PM
Same here, i play 3-6 tables, and after some hands, none of them refresh. Contrary to the previous poster, its not sometimes, its allways.

Itsa
04-03-2009, 03:16 PM
+1

djehuti
04-03-2009, 05:36 PM
Actually, if im 6 tabling or so , if i restart holdem manager, the stats only appear in 1-2 tables.
Besides that ,usually it only reads 7-8 hands and never refreshes again.

morny
04-04-2009, 10:07 AM
Did ye email Mike with those details he requested (Must be done while its happening not afterwards btw)

Itsa
04-04-2009, 11:22 AM
I did

djehuti
04-04-2009, 12:00 PM
Just did too.

djehuti
04-04-2009, 01:00 PM
Im getting a message that mike's e-mail is full

morny
04-04-2009, 04:07 PM
Please try this one mlamb1@gmail.com

M1XER
07-10-2009, 09:26 AM
have a same problem, what can i do to fix it? . room- ftp.

fozzy71
07-10-2009, 09:33 AM
have a same problem, what can i do to fix it? . room- ftp.

Please make sure you update to 1.09 Beta 14a from the link in my signature. If you are still having problems using beta 14a, please start a new thread, and answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

M1XER
07-10-2009, 10:07 AM
thanks, update works!!!