Braziliano
06-05-2011, 05:22 PM
Just purchased a brand new Notebook (HP ProBook 6455b) and tried installing Holdem Manager as a second pc. I've spent the last 3 hours researching this and have tried multiple things without any success...
There's no "holdemmanager.exe.ldat" file in holdem manager folder
Yes I'm running Holdem Manager as a adminitrator
I even tried to reset my licenses "reset all profiles" but also get an error "There was a problem retrieving the XML data"
After spending hours on this, I tried just using the 15 free trial period to later troubleshoot the license issue, but couldn't even do that.. got another error which i'll post at the bottom of this email.
Running Windows 7 (64bit) with 4gb memory, 500 GBhd -- Brand new computer
Here are the errors I get when trying to install with my regular license:
License Failure Details
--------------------------------------------------
6/5/2011 9:07:29 PM
cy
--------------------------------------------------
Errors connecting to the server.
DETAILS
Could not activate license at server.
Unable to connect to the remote server
System Info
--------------------------------------------------
Timestamp: 2011-06-05T21:07:29 / 2011-06-05T18:07:29
Entry Assembly: HoldemManager, Version=1.11.5.4360, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista Media Center 64-bit [6.1 Build 7600]
OS Version: 6.1.7600.0
CLR Version: 2.0.50727.4952
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: W621J-01DE3-F7M1A-UUDVT-3PR97
Assemblies
--------------------------------------------------
Accessibility *
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll
DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll
DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll
HoldemManager *
1.11.5.4360 / 1.11.5.4360 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe
mscorlib
2.0.0.0 / 2.0 R 4952 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll
System
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll
System.Configuration
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
System.Drawing
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll
System.Web
2.0.0.0 / 2.0 R 4955 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll
System.Web.Services
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll
System.Windows.Forms
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
System.Xml
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll
u6w8ti5n *
3.2.2000.0 / 2.0 R 4927 (NetFXspW7 050727-4900) for .NET 2.0 (NetFXspW7 050727-4900)
Here are the errors when I try to install the free 15 trial period:
License Failure Details
--------------------------------------------------
6/5/2011 9:20:35 PM
cy
--------------------------------------------------
A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.
DETAILS
No licenses found in the suggestion cache.
No compiled licenses found.
No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.
Could not validate license "Small Stakes Edition (SMS-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Professional Edition (xxxxxxxxxxxxx)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Could not activate license at server.
Unable to connect to the remote server
Cannot validate license at server.
Unable to connect to the remote server
Stopped looking for additional licenses.
System Info
--------------------------------------------------
Timestamp: 2011-06-05T21:20:35 / 2011-06-05T18:20:35
Entry Assembly: HoldemManager, Version=1.11.5.4360, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista Media Center 64-bit [6.1 Build 7600]
OS Version: 6.1.7600.0
CLR Version: 2.0.50727.4952
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: W621J-01DE3-F7M1A-UUDVT-3PR97
Assemblies
--------------------------------------------------
Accessibility *
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll
DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll
DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll
HoldemManager *
1.11.5.4360 / 1.11.5.4360 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe
lwcdhrp0 *
3.2.2000.0 / 2.0 R 4927 (NetFXspW7 050727-4900) for .NET 2.0 (NetFXspW7 050727-4900)
mscorlib
2.0.0.0 / 2.0 R 4952 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll
System
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll
System.Configuration
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
System.Drawing
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll
System.Web
2.0.0.0 / 2.0 R 4955 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll
System.Web.Services
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll
System.Windows.Forms
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
System.Xml
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll
There's no "holdemmanager.exe.ldat" file in holdem manager folder
Yes I'm running Holdem Manager as a adminitrator
I even tried to reset my licenses "reset all profiles" but also get an error "There was a problem retrieving the XML data"
After spending hours on this, I tried just using the 15 free trial period to later troubleshoot the license issue, but couldn't even do that.. got another error which i'll post at the bottom of this email.
Running Windows 7 (64bit) with 4gb memory, 500 GBhd -- Brand new computer
Here are the errors I get when trying to install with my regular license:
License Failure Details
--------------------------------------------------
6/5/2011 9:07:29 PM
cy
--------------------------------------------------
Errors connecting to the server.
DETAILS
Could not activate license at server.
Unable to connect to the remote server
System Info
--------------------------------------------------
Timestamp: 2011-06-05T21:07:29 / 2011-06-05T18:07:29
Entry Assembly: HoldemManager, Version=1.11.5.4360, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista Media Center 64-bit [6.1 Build 7600]
OS Version: 6.1.7600.0
CLR Version: 2.0.50727.4952
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: W621J-01DE3-F7M1A-UUDVT-3PR97
Assemblies
--------------------------------------------------
Accessibility *
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll
DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll
DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll
HoldemManager *
1.11.5.4360 / 1.11.5.4360 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe
mscorlib
2.0.0.0 / 2.0 R 4952 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll
System
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll
System.Configuration
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
System.Drawing
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll
System.Web
2.0.0.0 / 2.0 R 4955 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll
System.Web.Services
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll
System.Windows.Forms
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
System.Xml
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll
u6w8ti5n *
3.2.2000.0 / 2.0 R 4927 (NetFXspW7 050727-4900) for .NET 2.0 (NetFXspW7 050727-4900)
Here are the errors when I try to install the free 15 trial period:
License Failure Details
--------------------------------------------------
6/5/2011 9:20:35 PM
cy
--------------------------------------------------
A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.
DETAILS
No licenses found in the suggestion cache.
No compiled licenses found.
No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.
Could not validate license "Small Stakes Edition (SMS-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Professional Edition (xxxxxxxxxxxxx)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Could not activate license at server.
Unable to connect to the remote server
Cannot validate license at server.
Unable to connect to the remote server
Stopped looking for additional licenses.
System Info
--------------------------------------------------
Timestamp: 2011-06-05T21:20:35 / 2011-06-05T18:20:35
Entry Assembly: HoldemManager, Version=1.11.5.4360, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista Media Center 64-bit [6.1 Build 7600]
OS Version: 6.1.7600.0
CLR Version: 2.0.50727.4952
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: W621J-01DE3-F7M1A-UUDVT-3PR97
Assemblies
--------------------------------------------------
Accessibility *
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll
DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll
DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll
HoldemManager *
1.11.5.4360 / 1.11.5.4360 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe
lwcdhrp0 *
3.2.2000.0 / 2.0 R 4927 (NetFXspW7 050727-4900) for .NET 2.0 (NetFXspW7 050727-4900)
mscorlib
2.0.0.0 / 2.0 R 4952 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll
System
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll
System.Configuration
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
System.Drawing
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll
System.Web
2.0.0.0 / 2.0 R 4955 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll
System.Web.Services
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll
System.Windows.Forms
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
System.Xml
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll