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CountingMyOuts
03-18-2009, 09:33 AM
I just downloaded HM, but every time I try to get started (clicking on shortcut to HoldemManager.exe), I get an error message: "Holdem Manager has encountered a problem and needs to close. We are sorry for the inconvenience."

I tried to fix the problem by using the info in http://www.holdemmanager.net/faq/afmmain.aspx?faqid=14. My PC will not allow me to uninstall Microsoft .NET 2.0, though.

Need help:confused:

morny
03-18-2009, 10:47 AM
What Operating System are you using? Why wont it let you uninstall it?

Can you also make sure UAC is disabled as this can cause this error too http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

CountingMyOuts
03-18-2009, 10:54 AM
Windows XP . Says that the patch package could not be opened.

I did look at the FAQid 73, but I don't see any way through my Control Panel to see if the UAC is disabled.

morny
03-18-2009, 10:55 AM
Why wont it let you uninstall it, what error do you get?

Ignore the UAC advise this is only applicable to Vista

CountingMyOuts
03-18-2009, 11:48 AM
Why wont it let you uninstall it, what error do you get?

It stops uninstalling and 2 dialog boxes pop up:

1. A setup.exe dialog box pops up and says:

"Microsoft.NET Framework 2.0 has encountered a problem during setup. Setup did not complete correctly."

2. A second dialog box pops up for Microsoft.NET Framework 2.0 Setup which says:

"The following error occurred during set up:

Patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package"

CountingMyOuts
03-18-2009, 07:44 PM
bump

morny
03-19-2009, 02:00 PM
Please uninstall and reinstall .net framework http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=14

also make sure that your extracting the files before running the installer, so you should be opening the file with your zip program, extracting it to somewhere like MyDocuments, then close the zip program go to the folder where you extracted the file to and run it from there

Lastly also try another version of postgreSQL if the above doesent work