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MINDELO
03-11-2009, 02:52 AM
My oponents stats doesn't work but mine are working, what is this??

Al1
03-11-2009, 12:27 PM
Can you attach a screenshot or be more precise. :)
Where? In the Manager, in the HUD?

wopples
08-29-2009, 07:39 PM
i have the same problem with my hud... my stats will load but no one elses at the table... the hands all load on holem manager as i can see them there but no stats on the hud.... my stats are only 5 hands deep as well

fozzy71
08-29-2009, 08:23 PM
*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.
*If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.
*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174


Please reproduce the problem and post a screen shot - http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The "importing\hud data" folder
4) The ...handhistory\screenname folder.
Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

wopples
08-29-2009, 08:33 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

the latest one

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?

i only play on full tilt

2a) Have you clicked the Start Auto Import Button?

yes

3) Have you the settings exactly as per the FAQ for your site?

yes, i still dont get what i put for the archive folder

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ? yes

5) Are the hands being imported into Holdem Manager? yes

5a) Do they import if you create a new database? not sure

6) Have You Tried the Table Finder and did it work? no

7) If you open the HH are they written in English? yes

8) If your using Vista have you UAC disabled?
na
9) Have you attached the holdemmanager.config file? no:)

fozzy71
08-29-2009, 09:00 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

the latest one

This is not a sufficient answer. Please tell me the actual version number in the HM Title Bar.



3) Have you the settings exactly as per the FAQ for your site?

yes, i still dont get what i put for the archive folder

Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=56



5a) Do they import if you create a new database? not sure

Please try: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146


6) Have You Tried the Table Finder and did it work? no

Did you not try it? Or did it not work?

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54




9) Have you attached the holdemmanager.config file? no:)

Please attach it as it explained.

Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

- If your extensions are off you'll just see a file called holdemmanager.
- To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button.
- Click this and attach the file.