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koadyawn
08-03-2008, 04:46 AM
Hey Morny,

I have a real big issue with my HEM. I read all the previous post and mine is a new problem :( which seems unfixable..

okay well I purchased the small stakes edition a few weeks ago and a couple days ago HEM just stopped working..to be more specific I would fire up HEM and waited a few hands for the stats to show up on my poker table..it never did..when I went to HEM it said importing so I clicked "stopped importing" and all it does is just say "stopping" no matter how long I wait it just stays "stopping" and when I exit out of HEM it says "are you sure you want to exit while still importing?" That happens everytime now I fire up HEM...(doing all this with my avg anti-virus off and firewall off)

So I read an earlier post and deleted HEM off my computer, re-installed with the link you provided and tried again but nothing changed..

I then deleted HEM again along with "postgres" and now I am having postgres problems!! :mad::confused:

I went to control panel>unistall>and delete along with the c:\programfile\postgress and deleted that too..

Now when I try to install progres, the postgres setup would say "Error user "postgres" already exist..

then when I try to launch HEM again it says I have to register again and as I put in my serial # it freezes while trying to activate online..

everything is just becoming a mess...please help!! I really cant affor to buy a new cpu :eek:

morny
08-03-2008, 11:38 AM
Ok Thanks for all the detailed information, im unsure however from your post if you got PostgreSQL successfully reinstalled, im presuming you did if HM is stalling when entering the serial Number as you need to have Postgres intsalled before running HM. If you have stalled at the PostgreSQL stage then choose a different username than postgres for installing

Usually this occurs when the firewall is blocking the internet connection, try disabling that again during the process.

Forstning
08-03-2008, 11:44 AM
Hey Morny,

I have a real big issue with my HEM. I read all the previous post and mine is a new problem :( which seems unfixable..

okay well I purchased the small stakes edition a few weeks ago and a couple days ago HEM just stopped working..to be more specific I would fire up HEM and waited a few hands for the stats to show up on my poker table..it never did..when I went to HEM it said importing so I clicked "stopped importing" and all it does is just say "stopping" no matter how long I wait it just stays "stopping" and when I exit out of HEM it says "are you sure you want to exit while still importing?" That happens everytime now I fire up HEM...(doing all this with my avg anti-virus off and firewall off)


Sounds like my problem. I guess your HM and postgres were fine, but your DB was broken when HM updated it after any patch.

koadyawn
08-03-2008, 02:20 PM
Ok Thanks for all the detailed information, im unsure however from your post if you got PostgreSQL successfully reinstalled, im presuming you did if HM is stalling when entering the serial Number as you need to have Postgres intsalled before running HM. If you have stalled at the PostgreSQL stage then choose a different username than postgres for installing

Usually this occurs when the firewall is blocking the internet connection, try disabling that again during the process.

Hey Morny,

thanks for getting back to me so, okay well I had prostgres running fine before and I just repeated the past steps..I did change the username something different than postgres but as it was about to be complete at the end it said "error, Cannot creat "username" because it already exist" and ive deleted postgres from c:\programs and the control panel...so not sure really what to do from there :(

morny
08-03-2008, 05:47 PM
http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en

http://wwwmaster.postgresql.org/download/mirrors-ftp?file=%2Fbinary%2Fv8.3.3%2Fwin32%2Fpostgresql-8.3.3-1.zip

Maybe try a different version above and this time choose this username holdem and let me know if it works

koadyawn
08-04-2008, 02:23 AM
Hey thanks for getting back to me..

Okay so I tried using holdem manager and the same thing happens..it looks like its going to complete and this happens

http://img384.imageshack.us/img384/2678/inetnerlaerrordi3.jpg (http://imageshack.us)
http://img384.imageshack.us/img384/2678/inetnerlaerrordi3.c41de55f1c.jpg (http://g.imageshack.us/g.php?h=384&i=inetnerlaerrordi3.jpg)

I also tried using diff. names but the same thing usually happens..Please let me know what I can do..

morny
08-04-2008, 02:55 PM
Theres some information on solutions but for this kind of error youll probably need to contact someone on the postgre forums as its outside my knowledge to fix this kind of problem.

Maybe try creating a new user account and installing it there as it seems to be a problem with the user account. Try a new user with limited access and one with administator access and then you can login via your normal login and still use postgres. Again thats as far as my knowledge goes so your bets bet is to google or hit the postgres forums.