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View Full Version : no hud on black chip poker other sites working



luckstr
05-22-2011, 02:13 AM
So I just signed up with black chip poker and my hud isn't working.

I have downloaded latest version

poker client is saving hands

My ft still is working it shows up on table finder even though can't sit at table so it isnt the manager in general.

Manager does pick up active players under the list

folder in auto import says
blackchippoker/history + subfolders on c drive


no hands show up in reports, no hud, no table on table finder (ft shows up)

when I look up the file on my computer to see hand histories the file is there and there is a document in hand histories with sn name but when I open it, it says

The XML page cannot be displayed
Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button, or try again later.


--------------------------------------------------------------------------------

Only one top level element is allowed in an XML document. Error processing resource 'file:///C:/Program Files/BlackChipPoke...

<game id="34935082-265" starttime="20110521233656" numholecards="2" gametype="2" realmoney="true" data="20110521|Baja (34...


my hand history in full tilt works fine though I can see the hands there so again its not just computer settings or it wouldn't be readable on full tilt either.

any help would be greatly appreciated

Patvs
05-22-2011, 04:56 AM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.




Set the lobby language of Black Chip Poker in English.
set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) and reboot

luckstr
05-22-2011, 03:55 PM
language is set to english and clock is m/d/year

My stars and full tilt are working so it wouldn't make sense that its a firewall or something (not claiming to be an expert though).

I did upgrade to latest version of manager

Unfortunately I'm a noob and the run as administrator directions are above my computer expertise. Again manager works for other sites just not the new one I just joined.

Anyway to get some support using team viewer or something? Sorry just not tech savvy.

fozzy71
05-22-2011, 06:31 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest release - http://www.holdemmanager.com/Downloads/HmUpdate.exe


Make sure the hand histories and poker client are in English. Set your Windows Regional and Language Settings to English (US). Restart your PC.


Try the table finder - http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.

Left-click and drag the red X to that table window

Click OK


*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work

luckstr
05-23-2011, 02:12 AM
So the table finder worked and now my hands are coming in thanks so much. Now the hud is all over the place but I'll make a new thread for that.

Thanks again!