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Inferno
05-21-2011, 01:23 PM
Hi all,

HM doesn't track my hands at betfair anymore. I've updated hm to 1.11.06g, but that didn't solve my problem.

Someone has the same problem as me or can help me out?

Thanks in advance.

Patvs
05-21-2011, 04:40 PM
Add the following folder as a auto import folder:
C:\Users\Yourname\P5JavaClientSettings - for Win7
Documents and settings\UserName\P5JavaClientettings\handhistory - for XP

Inferno
05-21-2011, 06:21 PM
Problem solved. Thanks :)

seqas
05-22-2011, 12:56 PM
cant seem to get it to work even if adding that folder ;o anywhere on the betfair software itself u can press save history and choose location?

fozzy71
05-22-2011, 06:24 PM
cant seem to get it to work even if adding that folder ;o anywhere on the betfair software itself u can press save history and choose location?

No, the client always saves the hands automatically. I had a customer the other day that was unable to see the \handhistory folder in the new or old path. We tried setting exceptions, run as admin, etc. Once he updated windows 7 so that 'no new important updates were found' it began writing hands.

Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA).

restart your pc

*If that doesn't help:

Which Operating System, Firewall, and Anti-Virus are you using?

Please answer these questions - http://faq.holdemmanager.com/questions/48/MyHUDDoesn'tWork

Patvs
05-23-2011, 01:28 AM
Hands should be saved by default by Betfair: http://faq.holdemmanager.com/questions/13/Ongame+-+Bwin+-+Betfair+Setup


The folder may be a hidden folder on your computer.

you need to enable the option to see Hidden Files: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
http://rvgsoftware.fileburst.com/images/hidden.jpg

seqas
05-23-2011, 03:52 AM
thanks for your help both :) it works now. i did the steps and is perfect now. just strange because i didnt have any problems while i was playing on bwin poker and its ongame aswell.

ty again! :D

netsrak
05-23-2011, 08:33 AM
Bwin hasn't changed the path yet. But they will....

KobeBryantLA
09-05-2012, 09:04 AM
No, the client always saves the hands automatically. I had a customer the other day that was unable to see the \handhistory folder in the new or old path. We tried setting exceptions, run as admin, etc. Once he updated windows 7 so that 'no new important updates were found' it began writing hands.

Hello, fozzy71,

I have the same problem. Betfair suddenly stopped to write hand histories, the folder is empty. Reinstalling Betfair and everything mentioned in this thread doesn't help. I play on several sites, but the problem occurs only on Betfair. HM 1.12.10b. Win 7. Firewall and antivirus disabled.

Any suggestions?

fozzy71
09-05-2012, 06:32 PM
Hello, fozzy71,

I have the same problem. Betfair suddenly stopped to write hand histories, the folder is empty. Reinstalling Betfair and everything mentioned in this thread doesn't help. I play on several sites, but the problem occurs only on Betfair. HM 1.12.10b. Win 7. Firewall and antivirus disabled.

Any suggestions?

Which Firewall, and Anti-Virus are you using? If the firewall or antivirus is actually causing this problem it won't be enough to disable it and it may need to be uninstalled.

Update to this build - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_26aug2012.exe

Check this FAQ because betfair may have changed the hand history folder - http://faq.holdemmanager.com/questions/13/Ongame+-+Bwin+-+Betfair+Setup

*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questions/48/MyHUDDoesn'tWork

Please email the answers, with a link to this thread and your forum name, to support@holdemmanager.com

If we can't find the cause of the problem with the answers/files from that FAQ we can schedule a remote support session to help get you up and running again.

century
09-17-2012, 11:59 PM
Same problem.

netsrak
09-18-2012, 05:06 AM
If the Betfair client is not writing hands there is nothing we can do. Maybe they changed the folder?
Please contact Betfair support.

flogger
09-21-2012, 02:10 PM
I think this is one of their unplanned maintenance again. Wait for a few, it should be back up and running. https://imagicon.info/cat/10-3/vbbiggrin.png