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chucky87
05-20-2011, 09:20 AM
Hi,
i play on pokerstars.it, and in the last day, after the update of pokerstars.it, i can't import my hands and i cant see the hud.
if i try to use manual import, i see 0 hands imported and a lot of import error :D
now i have try to reinstall HM but i have always the same problem.
can someone help me? :)
sorry for my bad english ;)

Patvs
05-20-2011, 09:24 AM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy)


Make sure the PokerStars.it lobby language is it English.

chucky87
05-20-2011, 10:04 AM
the language was always in english and i have the last update of HM. i have change the date but i have always the same problem...

Sarek
05-20-2011, 10:40 AM
Please double-check autoimport path in HM - to be the same as in pokerclient.

chucky87
05-20-2011, 11:10 AM
yeah, there are the same :(

Patvs
05-20-2011, 11:54 AM
Email us a handhistory to support@holdemmanager.com

chucky87
05-20-2011, 12:51 PM
i have send it now.
thanks