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mark1978
03-06-2009, 06:42 AM
I have 16 problem files that it just hangs on. How can I get the file names?

I am running 1.08 beta.

mark1978
03-06-2009, 12:45 PM
I have 16 problem files that it just hangs on. How can I get the file names?

I am running 1.08 beta.

BUMP for some attention from multiple Support Technicians scanning the forums all day to provide me with the AAA Customer Support I deserve.

morny
03-06-2009, 03:39 PM
Can you email the HH to morny@holdemmanager.net and ill try and track them down

mark1978
03-07-2009, 03:40 AM
I have around 6000 files in the folder, I have no idea which ones are causing the problem. The rest have imported fine. How can I find out which files are the problem?

morny
03-07-2009, 10:58 AM
Yeah a bit difficult from that size sample, it shouldnt really cause it to hang unless there is a non HH file, maybe browse through and see if there is any non .txt or .xml files.

btw is HM not moving the HH after importing, it should be so you could try creating several blocks of 400-500 hh and then try narrowing it down that way, basically you cant really narrow down the hand through any log because its not giving an error the system is just lagging,

mark1978
03-07-2009, 12:31 PM
I am using the 'Import From Folder' option. It hasn't moved any of the files it has imported and I can't see an option for this. If I add any new files to the folder it does import them, but just stops importing when it gets to the last 16.
Isn't there an import log file or something?

morny
03-07-2009, 04:54 PM
Im not really sure exactly what you mean so maybe we can do a teamviewer session so i can see exactly whats wrong, the logs show you hands where there are errors but it sounds like its hanging aswell so it wont give errors in that case

morny@holdemmanager.net

mark1978
03-08-2009, 04:20 AM
It's OK I used C:\Program Files\RVG Software\Holdem Manager\Importing\Import Errors to find the file and realised it's a tourn summary file containing the 30000 player World Record tourney on PS. It must have just slowed it down alot so I thought it had hung.