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Fjaman
05-16-2011, 10:47 PM
In previous versions of HM importing entraction hands in MTTs didnt work at all,when i started playing again i downloaded the latest version of HE and i was happy to see that it did import hands now and overlaying them to the HUD flawlessly...

That is until about 2h in to any given tournament on entraction, when HM stops importing the entraction hands and although the HUD seems to be working, no new hands are being imported....
HH doesnt seem to be recorded any longer after that point they dont show up in HM and they dont show up on VC poker hand replayer in the previous hand section on the MTT table either...

Patvs
05-16-2011, 11:54 PM
Update to http://forums.holdemmanager.com/releases/78921-1-11-06g-pre-release.html

Fjaman
05-17-2011, 05:21 PM
Did that, didnt work, little over 2h in it stopped importing hands again

Patvs
05-17-2011, 06:03 PM
Which Operating System, Firewall, and Anti-Virus are you using?


For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily

Fjaman
05-17-2011, 10:04 PM
Ive already went through those steps when i had problems with entraction on a previous release of HM.
It is running as Admin, exceptions exist in the windows firewall, im running malwarebytes anti malware and avira antivirus.

The thing is that the HUD and HM works for like 2h in any given MTT before it stops working and no more HH is recorded, ive tried restarting and rebooting both the client and HM and HUD, seems to have no effect...

Patvs
05-17-2011, 10:23 PM
Which SQL version are you using?
Try installing a different version on a different port number--> create a new database and reimport your archive folder.

Download the installer from PostgreSQL: The world's most advanced open source database (http://www.postgresql.org)
Try SQL 9.0.4 on port 5433.

Read:
http://forums.holdemmanager.com/manager-general/11194-top-10-hem-performance-increase-tips.html

Fjaman
05-18-2011, 04:56 PM
Did as you aked installed latest postgres and reimported all the hands to a new database, today exactly the same error occured, 1h50min into a MTT the HUD stopped working and hands stopped being imported

netsrak
05-19-2011, 04:09 AM
Please enable logging in the table preferences: http://faq.holdemmanager.com/questions/363/Crashing+Problems+With+The+Hud+Or+Holdem+Manager

Reproduce the crash and send us the log file, the file config\holdemmanager.config and the original handhistory files with link to this thread and explanation to support@holdemmanager.com

DaHe
06-01-2011, 01:06 PM
I have the same problem. Think it might have something to do with when the ante kicks in or something like that...

Fjaman
06-01-2011, 01:32 PM
Yes i got a reply from the support, its the entraction software that changes the way it records the HH after the ante kicks in, i´ve contacted the entraction support and made them aware of the problem...

cubillas
06-02-2011, 10:10 PM
Yes i got a reply from the support, its the entraction software that changes the way it records the HH after the ante kicks in, i´ve contacted the entraction support and made them aware of the problem...

I also did that a few weeks ago. Their response was that they were dealing with it but i'm thinking that they doesn't care less with that :(

dustyn
06-21-2011, 04:24 PM
Yes I have this same issue. Ante's in entraction MTT's cause HEM to no longer import the hands. The table will show up in the HUD but there is no hands being imported.

I suspect some kind of change in the formatting of the HH files following antes in tournaments as well.

Patvs
06-21-2011, 05:09 PM
Entraction ante's: Did you import the hands into a new database using: http://forums.holdemmanager.com/releases/82571-1-11-07-pre-release.html