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DE4DLY
03-05-2009, 11:12 AM
Hi,
I purchased HEM the other day and the money has been deducted from my credit card.
I have not recieved a licence.
How long does it take? I seem to remember at some point during the purchasing process reading that it would be within 12 hours.
It has certainly been longer than that.
I feel a bit like I am complaining unfairly, but I have paid for it and I have a large database I can't use.
Any assistance appreciated.
Thanks.
P.S.
Yes I have checked my spam folder etc, I set the filters up myself so unless ther licence is disguised as a Viagra advert trying to be a letter from my gran then I will probably notice it. :)

morny
03-05-2009, 02:31 PM
Hi, usually you recieve it alot sooner than 12 hours, ill get in contact with Roy and see what the issue is, thanks for your patience

DE4DLY
03-06-2009, 06:46 AM
Thanks,
I have been contacted by support and they sent me a licence.
:D